Critical Issues with Adobe Fonts Performance and System Integration

Report · Dec 17, 2024

I'm experiencing severe performance issues with Adobe Fonts that are significantly impacting my professional work. After system restarts, font loading times regularly extend to 20 minutes, and yesterday, a client meeting was delayed by 35 minutes while waiting for fonts to load.

The cloud-based font delivery system, while innovative in concept, has several fundamental flaws in its implementation:

1. Unreliable loading times that disrupt workflow
2. Inconsistent performance after system restarts
3. Font synchronization issues that persist across updates
4. Critical delays during client presentations

Standard troubleshooting suggestions like resetting preferences or Creative Cloud have proven ineffective. Despite raising these concerns for several years, the problems have intensified with recent updates rather than improved.

As a long-term Adobe customer, I request that the development team prioritize addressing these core functionality issues before implementing new features. The current situation is causing missed deadlines and compromising professional relationships with clients.

I would appreciate a thorough investigation into these persistent font loading issues and a concrete plan to resolve them. The stability and reliability of Adobe Fonts are essential to maintaining an efficient workflow in a professional environment.

Report · Dec 18, 2024

The issues you described do not sound like normal Adobe Fonts behavior at all. The problems could be caused by different factors. Sometimes simply signing out of Creative Cloud, rebooting the computer system and then signing back in to the CC account can clear up issues, such as font styles that strangely go missing.

Most likely the system font cache file has been corrupted. This web page gives details how to clear the cache on MacOS and Windows systems:
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

It's possible for any unusual firewall settings to hamper or block the Adobe Fonts service from functioning. This can come from network settings or firewall software included with anti virus application suites.

Third party font management apps can indirectly cause problems.

Finally, having too many fonts synced at one time (such as thousands of fonts) will create a performance burden. Even with fonts that are locally installed in the computer's operating system it's not good to have thousands of them installed.