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Font library reactivating and reactivating multiple times per day, AE cannot read database error

Community Beginner ,
Sep 09, 2024 Sep 09, 2024

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Hello, I'm on Windows 11 and I'm having major issues with my font library. 

 

Multiple times per day my entire library will deactivate, then reactivate. I can't seem to identify a trigger for this. If I happen to be in AE at the time, I get an error saying something like "After Effects cannot read font database"  and tells me to restart my machine. It mentions to go to a "http://www.adobe.com/go/learn_ae_fonterror" to learn more but the link is dead. 

 

1deTqVZmVB.png

 

I've tried restarting, I've manually reset the Creative Cloud application. I've logged out and in. I've purged every CC login session. No luck, can anyone help?

TOPICS
Offline font , Sync issue

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correct answers 1 Correct answer

New Here , Sep 13, 2024 Sep 13, 2024

The issue seems to be a font database corruption affecting Windows and Adobe software. Try these steps:

  1. Update Windows and Adobe apps
  2. Run SFC and DISM system file checks
  3. Clear font cache and restart
  4. Backup, uninstall, and reinstall fonts
  5. Check for font conflicts with a management tool
  6. Reinstall Creative Cloud completely

If problems persist, check Windows Event Viewer for relevant errors and contact Adobe Support for specific guidance. The recurring nature of this issue suggests it might be a known prob

...

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New Here ,
Sep 13, 2024 Sep 13, 2024

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The issue seems to be a font database corruption affecting Windows and Adobe software. Try these steps:

  1. Update Windows and Adobe apps
  2. Run SFC and DISM system file checks
  3. Clear font cache and restart
  4. Backup, uninstall, and reinstall fonts
  5. Check for font conflicts with a management tool
  6. Reinstall Creative Cloud completely

If problems persist, check Windows Event Viewer for relevant errors and contact Adobe Support for specific guidance. The recurring nature of this issue suggests it might be a known problem they can address.

 

quote

Hello, I'm on Windows 11 and I'm having major issues with my font library. 

 

Multiple times per day my entire library will deactivate, then reactivate. I can't seem to identify a trigger for this. If I happen to be in AE at the time, I get an error saying something like "After Effects cannot read font database"  and tells me to restart my machine. It mentions to go to a "http://www.adobe.com/go/learn_ae_fonterror"  to learn more but the link is dead. 

 

1deTqVZmVB.png

 

I've tried restarting, I've manually reset the Creative Cloud application. I've logged out and in. I've purged every CC login session. No luck, can anyone help?


By @nrostance

 

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Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Thanks Lewis, that's very helpful info. 

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