Fonts takes too long time to get installed

[Dautim Cartoons]

Hi!! Adobe fonts are taking too long time to be installed! I guess this is an old issue, I used to have this same problem when this service was called as "Type Kit". I can see the problem continues, unfortunelly. My internet connection is Ok.

[Dautim Cartoons]

Hi everyone – The Fonts team hears your frustration. While my reassurances aren't as valuable as offering a solution, please know we are actively working on determining the cause and treating this issue with top priority.

At this time, the best way to help the Adobe Fonts team fix activation issues is by posting your recent CoreSync logs from around the time you experience the delay, and let us know whether you are activating fonts in Creative Cloud Desktop or directly from the Adobe F

[richarda34785089]

I had this same issue. A solution I have found which usually works is to first ensure you are logged into Adobe Fonts in your browser, then open the document if on auto-activate, or manually activate the missing typefaces if not. As long as I'm logged in to fonts.adobe.com in the browser, the activation process in the application runs fine, taking a few seconds.
My theory - from Creative Cloud, when you browse more fonts, it opens fonts.adobe.com in the browser, but I often find I'm asked to login again each session - it doesn't stay logged in. I therefore suspect the issue is related to Adobe Fonts login status being somewhat independent of being logged into the main Creative Cloud app. The activation system in the application (ie inDesign) then hangs when trying to activate as a result of this.   

[EMPCREATE]

I’ve always had adobe fonts open in my browser and it still gets hung up while fonts are loading in the background tasks.

I’ve found that if I quit InDesign and open it back up it clears the font loading activity and the file will open with no font issues.

[defaultsgv1t62p3lya · Accepted solution]

A solution that I found that works for me was to turn off/on Adobe Fonts and restart InDesign. Found here: https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html#:~:text=5.%20Toggle%20the%20Adobe%20...

[Raul235723090lst]

Here we are in 2024 and it is still slow. Adobe you say you are working on it, but its going on 3 years based on Molly Doane's response. I am using illustrator CC on a macbook pro. My internet connection is great, wish I could say the same about the rest.

[Tarun Saini]

Hi 

@Raul235723090lst

,

We're sorry to hear about this. Could you please elaborate more on the issue you're seeing? Which Adobe app you're using? When exactly does it get slow? Do you receive any error messages?

We're here to help, just need some info.

Regards,

Tarun

[amyh52401280]

I'm still experiencing this problem in 2024...

[Tarun Saini]

Hi @amyh52401280,

Thanks for your patience. Could you please provide the information Molly asked for, such as whether you are activating fonts in Creative Cloud Desktop or directly from Adobe F?

You can generate the log files with us via this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once you have the logs, please share them with us via the cloud storage link so that we can download them and investigate further.

Regards,

Tarun

[directorfleming]

For me, it's through Creative Cloud Desktop, but neither works. Also, sometimes the font will say it's installed and active but not be resolvable in Premiere Pro - which requires resetting the cache or whatever the second tic-box option is when you hold down Alt while launching.

[Luz32377184q538]

2024 and this problem hasn't been fixed... honestly, what are you doing Adobe?