I can't access adobe font

Report · May 06, 2022

My company have renewed the adobe cloud's subscription and card info but I everytime I go the adobe font page, a message pops up stating that my account have been suspended but everything I use with adobe cloud works perfectly fine and have doubled checked my account and I seem to have access to everything else EXCEPT for adobe fonts.

This has been frustrating me and I can't get through to get help from an agent.

Report · May 09, 2022

Hi Gina,

We are sorry for your difficulties as you are unable to use Adobe fonts. Could you please let us know what happens when you open your browser and go directly to Adobe Fonts online?

https://fonts.adobe.com/

Make sure to use a browser that does not have script blockers.

We are here to help, it's just we need a little more information to investigate.

Regards,

Neelam

Report · May 09, 2022

Hi Neemalk,

Thank you for responding.

This is what it says (see screenshot). I've tried multiple browsers and the same pop up comes up. As stated, my company has already updated the payment information.

Report · May 10, 2022

Hi Gina,

I checked your Adobe Fonts account and see the suspended state shown in your screenshot. Unfortunately the fonts team does not have the ability to correct Creative Cloud subscription issues. My best recommendation is to reach out to Adobe Care and ask them to refresh your entitlements and remove the suspension.

https://helpx.adobe.com/contact.html

I apologize for the inconvenience!

Best regards,

Molly – Adobe Fonts Product Manager