I hope you are all well.
I am trying to create a new project with the font " FranklinGothic URW ".
Normally there is the option to embed a code on fonts but this particular font doesn't have that option.
So I can't get the embed code and can't start a poject.
Maybe someone can help me out?
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Thank you for reaching out and sorry for the trouble you're experiencing in embedding the code.
It appears fine at my end. See the screenshot below-
Could you please go to this link: https://fonts.adobe.com/search?query=FranklinGothic+URW and let me know if you see the option? If no, then please make sure you're logged in with the correct account or you may try signing out and signing backin.
Let us know if that helps.
I just followed your instructions and I still don't have the option.
I followed the link you sent, I logged out and in but still nothing.
I don't know what else I can do.
I really need my project to move on. Hope you can help me out.
Thanks for trying the suggested steps. Could you please share your Adobe ID with me over a private message so that I can check your account?
I will try my best to help.
Just sent you a private message with my Adobe ID.
Thanks for sharing your ID over a PM. As per the account details, your account is a free account on Adobe Fonts which would explain why you don't see the embed code option.
You'll need to use a paid Creative Cloud subscription/plan to enable the embed code option.
Let us know if you need further assistance from us. We would be happy to help.