Login problems with Adobe Fonts website

[Stab2k]

I have projects due right now and I can't even log into the Adobe Fonts website to get the fonts I need. I have no problem being logged into the other websites (adobe Stock, Express, Firefly) but Fonts looks like it's logging me in and then just loops back to the sign in screen. I'm not an idiot... I know everything is input correctly. Support is a basic Ai from about 5 years ago so there's no help there. Very frustrating and will probably start looking into other design software since the long-term problems with Adobe software and especially this font activation is getting to be detrimental to my health.

[Tarun Saini · Accepted solution]

Hi @Stab2k,

Thanks for reaching out! We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun