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Missing Adobe Font Folio Media

New Here ,
Sep 10, 2021 Sep 10, 2021

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Hello -

We purchased the Adobe Font Folio 11 sometime around 2008.  We still have the serial number for the font collection, but we no longer have the original media.  Is there a way to download the ISO, or perhaps be shipped a new one?  I called Customer Support, but they told me I would need to post here in the forums given that the software is now end-of support...

Many thanks,

Michael

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correct answers 1 Correct answer

Adobe Employee , Oct 12, 2021 Oct 12, 2021
Hi Michael, Font Folio 11.1 is still supported—I apologize if you were told otherwise.   Any past Adobe purchases which are still available to download are listed on your plans & products account pages:   https://accounts.adobe.com/plans https://accounts.adobe.com/products   Product downloads remain in your account for three years after the date of purchase. You can read more about this Adobe policy here:   https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html...

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Hi Michael,

 

Font Folio 11.1 is still supported—I apologize if you were told otherwise.
 
Any past Adobe purchases which are still available to download are listed on your plans & products account pages:
 
 
Product downloads remain in your account for three years after the date of purchase. You can read more about this Adobe policy here:
 
 
If your purchase isn't available for download, Font Folio 11.1 is still available through the sales phone number listed on our website: https://www.adobe.com/products/fontfolio.html
 
I'm sorry we couldn't be more helpful; let me know if you have any other questions.
 
Best regards,
Molly
 

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