Powerpoint files created on a Mac using Neue Haas Grotesk don't appear/work correctly on Windows 11

[33CeleryIsEvil]

Neue Haas Grotesk is part of the extended font family in Windows 11. The fonts from Microsoft have been properly installed on the Windows PC. 

PowerPoint recognises them on the PC. I've tried saving as a template on the Mac and embedding the fonts but this returns an error when opened on the PC: "This presentation cannot be edited because it contains one or more read-only embedded (restricted) fonts."

The PowerPoint template from my Mac was emailed and opened on a Windows 11 PC. 

When the fonts are not embedded into the PowerPoint template, the Windows PC shows that the font is working correctly, however, it's obvious when exported as a JPG, that the fonts are not working properly. The same thing happens when the file is saved as a PowerPoint .ppt file

[Bobby Henderson]

I'm not aware of New Haas Grotesk ever having been included as a system typeface for Windows. I don't think the type family is even available in various Microsoft Office packages either. The type family is available via Adobe Fonts.

In order to use New Haas Grotesk in MS Office apps such as PowerPoint the type family has to be added at the Adobe Fonts web site and then it must be installed by opening the fonts section in the Creative Cloud Desktop app. If you're using Adobe Fonts on two computers signed into your CC account the install step must be done on both machines to get apps like PowerPoint to see the typeface across both computers. The same is also true if you use a mobile device such as an iPad.

[33CeleryIsEvil]

Hi Bobby, thanks for replying, but your advice isn't
Microsoft announced some time ago that several Pan-European Supplmental fonts are part of Windows 11 here's the link:
https://learn.microsoft.com/en-us/typography/font-list/neue-haas-grotesk-text-pro
As it is part of the Windows Operating System it should recognise the same font but for some reason it does not. 
There must be someone who has encountered this before. 

[Bobby Henderson]

I must have missed the New Haas Grotesk Text Pro family being included in the Pan-European Supplemental fonts collection for Win 10 and 11.

Note: those supplemental fonts are not included as stock Windows fonts. They have to be installed like apps via the Microsoft Windows store. That includes type families like New Haas Grotesk Text Pro, Gill Sans Nova, Georgia Pro and several others.

Another important difference: the New Haas Grotesk family offered through the Windows Store only includes the Text family of fonts. It does not include any styles from the Display family. The Display fonts have glyphs designed for larger point size use and have tighter spacing/tracking. Adobe Fonts has a bunch of the styles from the Display family and several styles from the Text family.

[33CeleryIsEvil]

Hi Bobby, they are fully installed on the PC and is visible as a selecteble font in the drop down menu. This has been tested with a blank new PPT file and it shows that Neue Haas Grotesk is working properly.
There appears to be a conflict between the Adobe version and the Microsoft version. Powerpoint recognises the typeface but won't render it correctly from a template created on a Mac.
There must be someone who has encountered this issue before and found a solution.

[33CeleryIsEvil]

Hi Booby, I just reread your message. I'm going to change my template font to Neue Haas Grotesk Text and see if that makes a difference.

[33CeleryIsEvil]

I can see there is a big problem – there is no Light font in the Text family. I'll have to change it all to Helvetica.
Could you please let me know which version of Helvetica do you know works on both Windows 11 and a Mac and has Light, Regular, Bold and Extra Bold?

[Bobby Henderson]

There are no versions of Helvetica included as system fonts in Windows. It's one of the key reasons why the Arial typeface was created back in the 1980's. Microsoft didn't want to pay Linotype what they wanted to include Helvetica in the first versions of Windows, so Microsoft had Monotype create Arial, a typeface with the same metrics as Helvetica. But Arial is very different in appearance from Helvetica.

Anyway, if you are hopping work files between a Mac and Windows PC and both computers are logged into the same Creative Cloud account you can add and install fonts from the Adobe Fonts service that should be visible in PowerPoint on both computers. That's the only way how New Haas Grotesk is going to work in both Mac and Windows versions of PowerPoint (other than buying an OpenType copy of the type family).

The version of New Haas Grotesk Text that can install like an app in Windows-based PCs won't carry over to a Mac because you can't install the same exact font files on a Mac. AFAIK a Mac computer can't access the Windows Store. You have to use a type family that available to both OSX and Windows. Adobe Fonts kind of solves that problem.