"A font could not be added due to a conflict"

[questionsfromnyc]

What is the fix for this? I'm on a deadline, so please help.

I went to work on a file and all of a sudden my fonts no longer work. I got the message, "A font could not be added due to a conflict." It then said a font of the same name is installed.

- I did the deactivate/activate
- I looked for a font in the same name on my hard drive and deactivated that
- I logged on/logged off of CC

I am using a Mac, and updated to v15.1.3 (still on High Sierra -- and not planning on updating to Catalina yet).

[questionsfromnyc]

I meant to say, "Would you please help me?"
So sorry!

[questionsfromnyc]

UPDATE
I went looking in the wrong place for the fonts on my hard drive...
1. Quite by accident, I figured out that I could go to Library/Fonts/ and select the font in question.
2. I moved it to the trash.
3. Then, I went back into my CC account, selected Manage Fonts and reactivated/reinstalled it.
4. Then, I went back into the file and the font reappeared.

**My question though, is why did this happen? Yes, I moved the file-and-folder into a different folder, but I've done this before without incident...

[castello-baylor]

This is the kind of error message that I thought we -- as a community of computer users -- had long since decided we ought not continue to use!

Telling us there's a problem without providing any options to solve it is from the 1980s, folks.

[satya1184]

Hey @questionsfromnyc  just unistall the same font from your pc and try reactivate fonts in adobe ceative cloud app. This will resolve the issue. 

[zulamirzain]

Did as mentioned, but end up with the same problem.