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Resolve with Typekit - not working. Typekit is on.

Participant ,
Mar 26, 2019 Mar 26, 2019

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I'm on a mac with a pretty fresh install of CC.

Many times I open a file and I'm missing fonts so it says "Resolve with Typekit?"  I think, "why yes, let's do this."    But they do not get resolved.   So I assume that Typekit or Adobe fonts doesn't actually have that font licensed.   However, in this case, it's Roster font, which IS licensed by Typekit.   However, Typekit isn't actually resolving this.

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Adobe Community Professional ,
Mar 26, 2019 Mar 26, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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