The font Open Sans cannot be activated

[michaelv20681356]

I have a new MacBook Pro which runs on Monteray 12.0.1 and I am unable to active the font Open Sans. Have tried de-activating and then activating again with no success.

[HARSHIKA_VERMA]

Hi Michael,

Thanks for reaching out. We would like to confirm if this is happening with Open sans or if this is happening with all Adobe Fonts when trying to activate.

We will try our best to help.

Thanks,

Harshika

[michaelv20681356]

Hi Harshika,

Thanks for getting back to me. I have only noticed this problem with Open Sans and one version of Calibri - Calibri light italic. The other fonts seem to work fine. When I go to the page on Creative Cloud where I can see both activated and inactivated fonts, the page never loads properly, the “wheel” just keep spinning. Don’t know if this is related to my problem, but thought I should mention it.

Looking forward to your help on this. 

Best regards,

Michael

[michaelv20681356]

This is how the page looks when I try to look at my active fonts.

[HARSHIKA_VERMA]

Hi michaelv20681356 ,

Thanks for sharing the screenshot. Could you please try the steps in this article: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html and let us know if that helps?

Thanks.

Harshika

[michaelv20681356]

Problem solved! Thank you sooooo much!

// Michael

[HARSHIKA_VERMA]

Awesome. Glad to hear you are back on track.

Please feel free to reach out to us in the future for any query related to Adobe fonts.

We would be happy to help.

Thanks,

Harshika

[ariddel2020]

I have had a similar issue with the font Open Sans. After a recent update to software in Creative Cloud, InDesign would not apply the bullets for this font correctly. It shows that the font is activated butfor some reason the bullets are not active (they show up with the pink box around them). Any clue why?