ttc fonts being substituted

[ipam murphy]

Hello there, I’m wondering if you can help me to explain to my client about using fonts that Adobe does not support any longer.

I had PTSans.ttc supplied to us on a file. I had to copy the indesign file and place it into another Indesign file for printing. When I placed the file the font that was PTSans.ttc

converted to Times Bold. I didn’t notice and the client did. I’m wondering why this would happen and I would not get any warnings.

I’ve attached screen shots of what happens. Please note that all of my adobe cloud is up to date.

I would really appreciate if you can please help us here.

Thank you

Pam

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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[ipam murphy]

Good morning.

Thank you very much.

Pam

[kglad]

you're welcome. (and hopefully, one of the font experts here can help you.)

[ipam murphy]

I've got nothing so far.....thanks

[kglad]

give it a few days before flagging an expert.

[Bobby Henderson]

One problem with .ttc files: they're not supported on multiple platforms. They work on Mac OSX but don't work properly on computers running Windows.

[ipam murphy]

Thanks, I'm Mac based as well.

[ipam murphy]

What about ttf fonts, do they cause issues?

Pam

[Bobby Henderson]

Fonts in standard TrueType (TTF) packaging work fine as long as the fonts themselves are properly authored.

[ipam murphy]

Thaks guys.

PM