Unable to install this font

Report · Mar 28, 2024

I have a specific font that I use every day for my job. Proxima Nova. Today I was unable to use the font and went to make sure it was properly installed. Upon hitting the refresh button multiple times I just get a message saying "Unable to install this font"

I have uninstalled and reinstalled all Adobe apps, Adobe Creative Cloud, I have run the CreativeCloudCleaner Tool and nothing works.

I can install and use all other fonts, even the italic versions of the font I'm trying to use, but the primary font that is essential to my job is unavailable and cannot be downloaded. Please help me resolve this urgent issue.

Report · Mar 28, 2024

I assume you've already tried logging out of your Creative Cloud account and back in again, correct? Sometimes logging out/in can correct font sync errors. Shutting down the computer after logging out of Creative Cloud and then restarting and logging back in can also flush some corrupted temporary data.

I was able to add and install Proxima Nova Semibold on my computer system. In your screen shot it looks like the font is "added," but is it even loading in Adobe applications? I wonder if there some other piece of software on your computer running in the background that could be interfering with the font add/install process. Some third party font management utilities can sometimes cause issues.

Report · Jun 04, 2024

I am having this problem as well with Myriad Pro. It can load half of the fonts in the family but not the other half, and i use them daily. I have indeed tried signing out and back in. Did you have any luck fixing this?

Report · Jun 04, 2024

Aside from logging out of your Creative Cloud account and logging back in again (and maybe even rebooting the computer in between those two steps) it's possible to clear up some errors by deleting the Font Cache.
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

Are you using Adobe applications such as Illustrator or InDesign when using the typeface? Or is it not working in some other graphics applications? I know CorelDRAW and its built-in font management app can cause some headaches. Adobe Illustrator has a bundled variable version of Myriad. Adobe Fonts has Myriad VF in addition to static styles of Myriad Pro.

Report · Aug 18, 2024

I'm having a problem with the same font, actually. Only four of the 16 fonts in the family will install. This is a new computer (Macbook Pro Max), purchased less than a week ago. All I've installed on it so far besides the core Apple programs it came with are Adobe products, Steam, Chrome, and a VPN. I did try logging out of CC, restarting, and logging back in, but the font in question is still throwing the error. Since I only just installed the program, it seems unlikely that a reinstall would be a viable solution.

Report · Aug 19, 2024

Are you installing fonts into the computer's operating system (OSX Font Book)? Or are you adding/installing them via the Adobe Fonts web site and Creative Cloud Desktop App? Which type family is it?

Report · Aug 19, 2024

The family is Proxima Nova, like the OP. I'm installing them via Creative Cloud's font manager.

Report · Aug 19, 2024

Even though your MacBook Pro is brand new, are there any updates available for OSX? I wonder if there is some kind of conflict going on between Adobe Fonts and OSX.

Report · Aug 19, 2024

That could be it. I'm on Sonoma 14.4.x and it's asking me to update to 14.6.x, which I can't really do currently due to slow internet. I'll try again when I can update, but that won't be for some time. I still find it pretty weird that most fonts installed fine, but the same one the OP is having trouble with also didn't install for me.

Report · Aug 22, 2024

Hi @hopeful_world15B9,

Thanks for your patience. Please try the steps mentioned in this article and see if that helps- https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html.

If that doesn't help, please share your Adobe ID and share the log from your machine. You can check this link to know how to generate the logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards,

Tarun

Report · Jan 29, 2025

Hi,
Same issue. Had access to the font 14 days ago now it's Unable to install this font.
Font was not uninstalled by me at any time.
I've followed the troubleshooting guide and tried logging out and back in.
Nothing works.
File: AdobeLogs_20250129_112313_456-mac-GS.zxp

Report · Jan 30, 2025

Hi

@Paul30041580x0f1

,

We're sorry to hear about this. Could you please let us know the version of the operating system you're on? What is the name of the font you're trying to install? Are you getting any error messages? Have you tried using the Adobe Creative Cloud Cleaner tool-https://adobe.ly/40X8f5S to see if that helps?

Regards,

Tarun

Report · Feb 11, 2025

Just wanted to throw out there that temporarily deactivating my VPN allowed all the fonts to load. Hope this helps someone in the future!

Report · Jul 29, 2025

Wanted to add... I've been having an ongoing issue of not being able to install fonts onto font book for months and I finally found a fix, I validated all the fonts and deleted any with the yellow alert symbol.