Update to faulty version of Jenson in 2010 Font Folio Education Essentials?

[AnonymousIII]

Hi all,

About ten years ago I purchased the Adobe Font Folio Education Essentials set. It's a magnificent collection of really fine typefaces, which I've never fully explored.

Recently I've started a set of projects for which I'm using Adobe Jenson, and I discovered a fault in the colon character of the Caption optical, regular weight. This has been addressed before: there's a thread at Adobe Jenson Pro Opticals Caption: Colon malformed? where an Adobe representative helped a user obtain the updated files.

I've called Adobe, and after a fruitless three-quarters of an hour on the phone, the representative I spoke with simply told me to go to the forums. Can someone help me with this issue? I need the updated release of Adobe Jenson that corrects the error. Thank you!

[Dov Isaacs]

No one can assist you here. This is absolutely not Adobe Customer Support.

Call Adobe again and ask for a supervisor and keep on going up the chain. They should never refer you to these communities for solving a problem that requires them to make a file available.

[AnonymousIII]

Hi Mr. Isaacs, thank you for your quick and frank response. Is there a particular phone number you'd recommend I use? I've had trouble finding exactly how to reach the right area of support. I'm calling from within the United States.

[Dov Isaacs]

There is only one phone number and if you did speak to someone in Adobe Support, call the same number, but escalate the issue, making sure you get a “case number” as well as names of anyone you speak to.