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Charpnutz
Charpnutz
Participating Frequently
November 23, 2021
Question

Where do I download Font Folio 11.1?

  • November 23, 2021
  • 1 reply
  • 4508 views

I recently purchased Font Folio 11.1 as I'd like to have a fully localized library of OpenType fonts available on my machine.

 

Adobe suggests the software will be available for download in the Orders & Invoices section of my online Adobe Account. While the Font Folio order is listed, and the invoice number is there, the download link does not exist. I have an order number, serial number, invoice, and everything... yet no ability to download the $3k software just purchased.

 

I've spoken with three Adobe representatives and not one of them knew what Font Folio was. Not a great sign, tbh.

 

Perhaps I'm dating myelf with wanting a clean library of fonts stored locally on my machine, but I find this to be a great way to keep things orderly, tagged, and searchable within my workflow. Sure, searching and activating fonts one-by-one is possible via Creative Cloud but this method is slower and less organized than I'd like it to be. And quite frankly, CC is bloated.

 

Does anyone know how to download Font Folio 11.1? There are multiple other posts relating to this but they are all several years old. Hoping to freshin' up this topic.

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    1 reply

    Charpnutz
    CharpnutzAuthor
    Participating Frequently
    November 26, 2021

    Update:

    I'm now waiting on my fifth Adobe representative. Still, nobody I've spoken with knows what Font Folio is.

     

    Today I was supposed to receive a call from the Font Folio team, but the call came in and it was just another general phone bank support rep with as little information as the last ones I've spoken with. Turns out, there is no actual Font Folio team available via phone, which I confirmed with the rep.

     

    Adobe has taken my $3,143.25, but failed to give me the product they were selling in return. I'm not sure what the difficulty is, but this is getting into fraud territory.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 28, 2021

      @Charpnutz,

      FontFolio is part of TypeKit (aka Adobe Fonts).  Reach out to an Adobe employee on Twitter.

      https://twitter.com/typekit

       

      Or go to Adobe Fonts community.

      https://community.adobe.com/t5/adobe-fonts/ct-p/ct-fonts?page=1&sort=latest_replies&filter=all&tabid=discussions

       

      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 28, 2021

      Font Folio is a one-time purchase product.

      Adobe Fonts is part of Creative Cloud, so it's subscription-based.

      I know Adobe wants to lock people into a subscription, but purchasing 5 seats to a library allows me to maintain a local repository of fonts that are instantly accessible. This has a lot of value for some people—which is why Font Folio exists (or perhaps existed).


      My point is this:  Adobe is a huge company with many different divisions, each operating in separate physical locations from the rest.  Although Adobe Fonts is part of Creative Cloud's umbrella, the fonts division is totally separate.  Nobody is telling you to subscribe.  OK?

       

      Give a call out to Typekit on Twitter regarding your FontFolio purchase.  Hopefully someone there can help you. 

       

      Due to the Thanksgiving Holiday, you might not get feedback until Monday or Tuesday when staff returns to work.

       

      Nancy O'Shea— Product User & Community Expert
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