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jamesh90541919
jamesh90541919
Participant
Jul 5, 2019 10:50 AM UTC
Answered

TypeKit Fonts not Synching

We have several users using Adobe Creative Cloud V 4.8.2.478.

In the last couple of weeks they have noticed that they can no longer synch any fonts from Adobe Fonts/TypeKit to their CC apps.

What used to happen was you would go to the fonts tab in Creative Cloud and it would list any activated fonts (see fig1) and from there you could go to manage fonts which loads Search fonts | Adobe Fonts  and from there you find a font you want and switch the slider button to activate and you would get 2 notifications pop up, one from the website and one from CC itself, see fig2

Fig1

Fig2

What now happens is when you go to the Fonts tab in CC you dont get what you can see in the above image.

What you get is the below, see Fig3. Where you see no active fonts and you click on browse fonts which opens Search fonts | Adobe Fonts which is fine but if you activate a font which you can still do, you only get the one notification from the website to say its been activated - the green one in Fig2 - you do not get the app notification, the yellow one in Fig2.

Fig3

What ive also noticed is before in Creative Cloud under preferences > creative cloud menu > there was an apps tab, see fig 4 but now this has gone see fig 5

Fig 4

Fig 5

ive tried different logins on the PC and it seems to affect anyone. Ive also tried differnt adobe logins and again same issue.

Ive ripped out all CC apps and reinstalled everything and still the same issue.

Has anyone seen this before?

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      jamesh90541919
      jamesh90541919Correct answer
      Participant
      Aug 12, 2019 9:28 AM UTC

      maakditrerigsaak, I fixed this by doing the below:

      After speaking to someone senior at adobe i was directed to the below sites to download and run the following manual uninstall and install files:

      　

      https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html  - UNINSTALL

      　

      https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html  - INSTALL

      View reply

      18 replies

      Rebecca22263618umpx
      Participant
      Dec 15, 2021 2:40 PM UTC

      Thank you so much! This has been driving me crazy!!

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      adamd24227462
      Participant
      Sep 22, 2019 11:53 AM UTC

      I have exactly the same problem and I can't fix it!!

       

      So frustrating, when I need to get a lot of work done, i've tried everything. Still no solution.

      Translate
        terraoutwest
        terraoutwest
        Participant
        Sep 23, 2019 1:13 PM UTC
        I agree. its a total waste of time. I only have to deal with stupid Type Kit when we have freelancers doing jobs. I never use it anymore because it totally ruins my work flow and I'm starting to require all freelancer to not use it either. It's NOT good, it' Money grubbing Adobe.
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          Hayds
          Participant
          Aug 12, 2019 8:43 AM UTC

          I have the same issue - also on windows 10

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          jamesh90541919
          jamesh90541919AuthorCorrect answer
          Participant
          Aug 12, 2019 9:28 AM UTC

          maakditrerigsaak, I fixed this by doing the below:

          After speaking to someone senior at adobe i was directed to the below sites to download and run the following manual uninstall and install files:

          　

          https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html  - UNINSTALL

          　

          https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html  - INSTALL

          Translate
          Harshika Verma
          Community Manager
          Harshika VermaCommunity Manager
          Community Manager
          Aug 12, 2019 8:52 PM UTC

          We're glad you're back on track and thank you for sharing the solution that worked for you. This will definitely help our users to fix the issue. Please feel free to reach out to us in the future for any query related to Adobe Fonts.

          We'd be happy to help.

          Thanks,

          Harshika

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          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          Jul 8, 2019 10:38 AM UTC

          Discussion successfully moved from Adobe Creative Cloud to Adobe Fonts (formerly Typekit)

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          ABAMBO | Hard- and Software Engineer | Photographer
          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          Jul 5, 2019 6:55 PM UTC

          Is the operating system Windows 10 and did this start happening after the 1903 update?  See link below.

          Windows 1903 May Update

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          Nancy O'Shea— Product User & Community Expert
            jamesh90541919
            jamesh90541919Author
            Participant
            Jul 8, 2019 9:48 AM UTC

            Nancy, we're windows 7 here.

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            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            Jul 5, 2019 4:39 PM UTC

            Apps tab missing from the Creative Cloud desktop app

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            jamesh90541919
            jamesh90541919Author
            Participant
            Jul 8, 2019 9:48 AM UTC

            kglad

            Thats sorted the apps tab being missing but hasnt sorted the main issue which is the fonts not synching.

            Any ideas on this?

            Translate
              Harshika Verma
              Community Manager
              Harshika VermaCommunity Manager
              Community Manager
              Jul 10, 2019 7:03 PM UTC

              Hi James,

              Thank you for reaching out. Sorry to hear that you're having trouble activating fonts. I'd suggest trying the steps mentioned in this article: Troubleshoot font activation problems in Creative Cloud and let us know if that helps.

              I'd also like to know a few more details like:

              • How many users are affected?
              • Could you please share the Creative Cloud version and Sync version?

              Steps to find the Sync version are:

              • Go to Preferences of the Creative Cloud app.
              • You will see two options General and Creative Cloud.
              • In General >, You can see the Creative Cloud version.
              • In Creative Cloud tab>, You will see Sync version.

              Awaiting your response.

              Thanks,

              Harshika

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