Adding item to queue for transcoding is very slow in Encoder 2023. Any suggestions?

[Agnieszka28775619tlmx]

Adding item to queue for transcoding is very slow in Encoder 2023. Any suggestions how to change this?

[Sven S]

Please can you provide more details what your source, workflow and planed export format and preset is togehter with your OS and AME full version number? Thanks.

[Agnieszka28775619tlmx]

Hello,

Thank you for your email.
Details below:

* PC windows 10 Enterprise x64 2009, CPU 16 core 2.90GHZ Intel Core i7-10700, Memory 32545 MB
* Encoder Version 23.2.2 (Build 2) - This was present in previous version
* I only use Encoder for transcoding small, medium size video files to broadcast format mainly DVCPRO HD
* The issue is only with adding any video/image (from any location) to queue and the time it takes to appear - video attached https://we.tl/t-v823FNnMa1





Kind regards

Agnieszka Freeman



[cid:image003.jpg@01D95277.F5AF42F0]

[Sven S]

Thanks Agnieszka Freeman,
the video makes it really clear. So my guess it has something to do with the Network or Mapped Network drive. Depending on Map or direct Network access there could be differences on the performance too. Please try to copy it locally via the Explorer and meassure the time. This should be the 'normal' read time your system or network connection needs. If you have a local copy, just use the Media Browser and import this file and meassure the time. It could be that you are seeing some variation when you are doing it multiple time, depending on our internal caching. Is this faster or does it take the same time as in the video?
So first we need to see if there is a network related issue, second if we are doing something strange. In some cases we need to read the complete media to get all required data for processing. That depends on the source file and the internal source file structure. For others all information are available direct in the file, so the read is quick. Then you will have the additional time when you are starting encoding. 
Another point could be the related network-drive Driver itself. If we need to perform some Seek on the file and the Drive OR the Storage Driver itself didn't cache some data, this could be expensive in a timely manner. 
Happy to hear about your findings,
Sven S.

[Agnieszka28775619tlmx]

Hi Sven,

It's the same for all video/ image formats and locations. I've attached sample file added from C drive - the same issue.
This issue was the same with previous cloud version of Encoder
https://we.tl/t-GRKUvWjCRE

Many thanks for your help
Best
Aggie