Adobe Encoder 2023 wont open at all

[Karma25830725oci6]

I am using a MacBook pro, I have enough space in my computer

Processor: 2.3 GHz 8-Core Intel Core i9.

Mac OS Ventura: 13.0

I have updated all the adobe apps to 2023.

I have been working on 6-sec videos and they are short. Somehow my Encoder doesn't open and it keeps saying error. I have tried deleting and reinstalling. Shut down my computer and update. Nothing seems to work. I closed my after-effects and tried only opening the media encoder and it still doesn't open. Someone, please help me. 

[kglad · Accepted solution]

reset your preferences, https://forums.adobe.com/thread/1713540

[Karma25830725oci6]

Thank you so much it worked.

[kglad]

you're welcome.

[default037q8dwyuroq]

how to reset when Media Encoder wont open.?

[kglad]

uninstall ame including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[nishu_kush · Accepted solution]

Hi Karma25830725oci6,

Welcome to the community and sorry for your issue.

Did resetting the preferences help? If not, go to the following location and see if there are any plug-ins installed for After Effects or Premiere Pro: Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
Any folder or file in the MediaCore folder (except dummy.txt) belongs to a third-party plug-in. Remove them temporarily from the folder and try to launch Media Encoder.

Let us know the outcome.

Thanks,

Nishu

[Karma25830725oci6]

Thank you so much.

[ahmed369096250q8b]

bro it worked but all the effects gone in after effects cant find any of it

[mrBadosa]

Hello,

I have the same problem but I've tried unistalling while reseting my preferences and it doesn't work.

About the second solution, I did not find any Plug-ins in that location that nishu_kush is suggeting, maybe because I'm using Mac?

I noticed that the error comes when the program is loading "ImporterQuickTimeBundle". I don't know if that's relevant...

Any ideas on how to solve this?
Thanks

[kglad]

@mrBadosa 

did you select "remove" while uninstalling ame?

[mrBadosa]

Hello. Yes I did

[kglad]

what's your ame version?

what's your os version?

[mrBadosa]

AME version 23.2

OS version 12.6.2 (Monterey)

[kglad]

contact adobe support so they can ensure your preferences were reset and check your file permissions. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[nishu_kush]

Here's the location on macOS where third-party plug-ins are stored: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

If it doesn't help, provide Media Encoder Full Disk Access in  System Settings > Privacy & Security. Feel free to contact us via phone or chat as suggested by expert.

Let us know how it goes.

Thanks,

Nishu

[mrBadosa · Accepted solution]

Someone told me to give permission to Media Encoder to access documents in the computer and it worked.
So problem solved.
Thanks for your answers!

[EckiAME]

I am very happy that you managed to resolve your issue. Thanks for letting us know.

[Michael Need]

I tried that it didn't work for me for some reason.

[EckiAME]

Sorry for your issues. Do you have AntiVirus software installed? Can you share your specs (OS, CPU, GPU, memory)?