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adobe encoder no abre, no funciona

New Here ,
Mar 10, 2023 Mar 10, 2023

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Hola 

Me pueden ayudar?  el adobe encoder no abre, no logro usarlo en la version 2023.

 

abajo pego el contenido del archivo crash que genera este error

 

Process: Adobe Media Encoder.exe [18180]
Path: C:\Program Files\Adobe\Adobe Media Encoder 2023\Adobe Media Encoder.exe
Product Version: 23.2.1.2
File Version: 23.2.1.2
Code Type: x64
Parent Process: explorer.exe [6704]


Date/Time: 2023-03-10 08:56:43 Hora estándar de Argentina
OS Version: 10.0.22621.1194
Report ID: 3456fbb7-fd29-4e8a-b4da-e69da31df68b

 


Time Awake Since Boot: 75340 seconds


Crashed thread: 20 [12048] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x00000000199a0ff8
Exception Message: 3221225477 La instrucción en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.


Application Specific Information:
C:\Windows\SYSTEM32\ntdll.dll

 

Thread 0: [15352] THREAD_PRIORITY_NORMAL
0 msxml3 0x00007ffa404dd121 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Se ha intentado tener acceso a una dirección no válida. ]
1 msxml3 0x00007ffa404dcaec ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Se ha intentado tener acceso a una dirección no válida. ]
2 msxml3 0x00007ffa404dbe0a ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Se ha intentado tener acceso a una dirección no válida. ]
3 msxml3 0x00007ffa405d2e3b DllRegisterServer + 525419
4 msxml3 0x00007ffa405d5496 DllRegisterServer + 535238
5 msxml3 0x00007ffa405d324a DllRegisterServer + 526458
6 msxml3 0x00007ffa404d3896 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Se ha intentado tener acceso a una dirección no válida. ]
7 msxml3 0x00007ffa40514485 DllGetClassObject + 182789
8 dvacore 0x000000000481e0c2 dvacore::xml::MSXMLParseHandler::ParseBuffer + 322
9 exo 0x0000000004be71ba exo::app::AppBase::InitThemeEditorFromResource + 938
10 exo 0x0000000004be7d31 exo::app::AppBase::LoadDefaultTheme + 81
11 exo 0x0000000004be7666 exo::app::AppBase::Initialize + 662
12 Adobe Media Encoder 0x0000000140078707 ScriptLayer::ScriptObject::`default constructor closure' + 58951
13 Adobe Media Encoder 0x000000014009912a ScriptLayer::ScriptObject::`default constructor closure' + 192618
14 Adobe Media Encoder 0x00000001402ada0e ScriptLayer::ScriptObject::`default constructor closure' + 2373966
15 KERNEL32 0x00007ffa8e3b26bd BaseThreadInitThunk + 29
16 ntdll 0x00007ffa8ea4dfb8 RtlUserThreadStart + 40


Thread 1: [10552] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ffa8ea92a54 NtWaitForWorkViaWorkerFactory + 20
1 ntdll 0x00007ffa8ea25a4e RtlClearThreadWorkOnBehalfTicket + 862
2 KERNEL32 0x00007ffa8e3b26bd BaseThreadInitThunk + 29
3 ntdll 0x00007ffa8ea4dfb8 RtlUserThreadStart + 40


Thread 2: [8508] THREAD_PRIORITY_NORMAL

 

<truncated-kglad>

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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uninstall the problematic app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall

 

<moved from cc desktop bugs>

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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>Application Specific Information:C:\Windows\SYSTEM32\ntdll.dll

 

As well as what kglad said you MAY have a Windows runtime problem
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help-or
direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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LATEST

Make sure your computer meets the minimum requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • Apple M1 chip or Intel, MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/media-encoder/system-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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