Inspiring

Answered

Adobe Folder in My Documents folder

Forum|Forum|7 years ago
January 29, 2018
7 replies
26424 views

Hi,

I would like to point out an incorrect behavior of some Creative Cloud programs, which create an Adobe folder and subfolders in “My documents” folder on PC.

I think this should be avoided, as My documents folder is a private area, in which no program should store any data. It poses for instance problems in the synchronization using other tools (such as Synology).

On Windows platform (I don’t know about Mac OS) there are specific folders created by the OS (C:\User Name\AppData\Local and C:\User Name\AppData\Roaming) where programs can store their own information. And by the way this is done by most Adobe programs.

So, please change the features of the corresponding programs (Premiere Pro, Audition, etc.) and stop the generation of these folders.

Thank you,

Pascal

Correct answer R Neil Haugen

This is a user-to-user forum with some oversight by Support staffers ... who are not in the product development teams, nor the chain of command for the Creative Cloud Marketing & Experience staffers (the all-important M&E people).

And it's the CC M&E people, not even the product team people, that would be the ones responsible for this decision. The individual program teams would not have authority to change that one iota.

So ... the only place to go is their Premiere Pro UserVoice system, which does get to the M&E people via a collated upload of all postings there. Search for this, I'm sure there's a bunch of things filed about this.

Neil

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ed46732198

New Participant

I may have found a solution that works at least when using only Photoshop. Please report any sucess with other programs in the suite!

I opened 'Preferences -> File Handeling' and changed the path under 'Cloud Documents Local Working Directory' to a less invasive location than my Documents folder. Then I deleted the 'Adobe' folder from 'Documents'. Starting Photoshop does not seem to recrete the folder now.

D

Danie5CCF

New Participant

please provide a solution for this!

R Neil HaugenCorrect answer

Braniac

This is a user-to-user forum with some oversight by Support staffers ... who are not in the product development teams, nor the chain of command for the Creative Cloud Marketing & Experience staffers (the all-important M&E people).

And it's the CC M&E people, not even the product team people, that would be the ones responsible for this decision. The individual program teams would not have authority to change that one iota.

So ... the only place to go is their Premiere Pro UserVoice system, which does get to the M&E people via a collated upload of all postings there. Search for this, I'm sure there's a bunch of things filed about this.

Neil

G

gianfranco1990

New Participant

Has this issues been resolve for Macbook users? my adobe files keep appearing in my "Documents" folder without my persmission.

Can someone at Adobe please address this?

F

Featherjett

New Participant

Absolutely Agree! Over the past couple months, I have had weird privacy infringements with Adobe. Two separate online support guys access my computer using the Bomgar remote access app, even though I hadn't read all the details or given one of them approval. They brought what would be a small work window up full screen on a 27" imac-so i wasn't able to see what was happening on the desktop or beyond the app. After reducing the window size several times amid a painfully slow tech guy's visible interaction and repeated maximizing, I kicked him off my machine, and suddenly-settings for my desktop and documents had been changed to sync with icloud. In minutes, I was scrambling to get my files back to the machine. Why would they want my desktop? Hmmm... well, let's see. There was a folder with my unemployment claim information with ss# and all sorts of private data that Adobe does not need. To add to the narrative, the solution to the question/tcch issue was not related in the least bit to the procedures their online support had utilized. And yet, we wonder how a huge scandal like thousands of Washington state resident identites used by criminals invalidated legitimate unemployment claims by sneaking in fraudulent ones. Data and info are uploaded right before our eyes. Yuck. And, there are no alternatives.

Michael.Campanella

Participating Frequently

This is a problem on the Mac too. Adobe is always creating a folder in the user's Documents folder. It's been driving me crazy for years now.

Previously I would use Terminal to at least hide it, but now with the Documents folder being synced to iCloud I end up having to see the useless Adobe folder on all my iOS devices. So annoying.

Also incredibly annoying coming into this thread and seeing to responses from Adobe people asking you to post this somewhere else and that being marked as the correct answer. Just freaking fix it! Do your job. What do we pay money every month for.

SteddyShots

Known Participant

While it does default to the Documents folder, you can certainly set to go anywhere you want. In the Adobe Creative Cloud app, in settings you can set that folder to sync anywhere. I set it to another location a while back, and checked and the setting is still there.

Michael.Campanella

Participating Frequently

Thanks just found the setting in the Creative Cloud app and changed it. Hopefully this finally frees my Documents folder of Adobe's junk folders.

designetica

New Participant

Is there any way to resolve this without using the Terminal? I'm also having this problem, and I'd apprecite Adobe to stay out of my documents folder.

martir68364484

Inspiring

I keep noticing this too. The reason it is annoying is that it places the folder in OneDrive. Anytime there is an interaction between OneDrive and Adobe Creative Cloud, it starts downloading everything in my onedrive photos folder to my local pc where I do not want it. Today, when I did updates it triggered this behavior -- after I thought I had ended this nightmare forever -- and I had to shut down OneDrive again, then free up space, again.

Specifically, it added this "PhotoshopPrefsManager" log to the Adobe Folder in My Documents in OneDrive. The time stamp certainly matches the time I was doing the update. And I noticed it because the download was taking FOREVER. That is because it was downloading all my files while simultabeously downloading the updates. Once I shut down OneDrive it started going a little faster, but not much.

It truly is the bane of my existence (both the frequency and enormity of the updates and the fact that Adobe keeps triggering a massive download from OneDrive everytime). I actually have it working fairly well at the moment in that I have my work quarantined on three local root C Drive folders [outside OneDrive] that contain things I am working on NOW. [and when I am done I can move them out to a mirror folder on One Drive without triggering yet another download for the millionth time].

I also have these folders bookmarked in Bridge so I will never accidentally touch a OneDrive folder again.

My question is, if it has nowhere to put the preference manager file in the future (because I will always have to shut down OneDrive), is this a problem? Where else would it store my preferences? Why would a software update trigger this as it should not affect preferences? I was actually using photoshop a little bit after the upgrade with no adverse affects which I would expect if the preferences were inaccessible, therefore, they must be somewhere else.

Anyway, as others say here, stop placing files randomly throughout my PC without at least asking where I would like them to go. That just seems so basic because it's only after a long interval that I discover all this stuff that I never knew existed and it's taking up space.