Skip to main content
P
phoenixrider
Inspiring
February 17, 2020
Answered

Adobe ME Error - Cannot create folder

  • February 17, 2020
  • 1 reply
  • 7918 views

I am have some serious issues with AME 2020. Right now, it wont even launch as the error message it gives is cannot create folder  /users/.../documents/adobe/adobe media encoder/14.0/presets

 

If I go to that folder and manually put in a folder called Presets - will launch  - however, I cannot open the edit>preferences in AME nor can I import a file as the error code on that reads 'File import error the file could not be imported Could not read from source.' I can, however, take that exact file in PP and export it to Queue and it will open in AME - but, I get a warning in AME that 'offline media is detected and will be encoded with the offline media graphic' 


I have tried to uninstall AME and re-install,. un-install and reinstall both PP and AME still same issue

to further trouble shoot, I have my 'old' C drive still in the puter after putting in a SSD months ago (all works fine up untill a couple days ago) but I can launch AME 2019 on what is now the D drive and the SAME issues compe up even though it is on a completely seperate drive  (non SSD)

I have tried that method going into the 'SLCache' folder and deleting the 'z' file but that didn't help either

I don't know if I need to re install windows at this point or what, but something is seriously borked

This topic has been closed for replies.
Correct answer phoenixrider

thanks for the reply ... What I ended up doing is a win10 restore - istall a new copy of windows wiping out all my apps then reinstalling everything. Now it works. Mayb was just so messed up fil in in10, who knows

Ph but BTW, i did try deleting the preset forlder before all that and that didn't work either

1 reply

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
February 17, 2020

Almost looks like a permission issue.

Close AME, manually browse to /users/.../documents/adobe/adobe media encoder/14.0/presets, and delete the entire presets folder. (obviously, backup any presets if you have any in there) AME will recreate the folder. See if you can get it to launch.

    P
    phoenixriderAuthorCorrect answer
    Inspiring
    February 17, 2020

    thanks for the reply ... What I ended up doing is a win10 restore - istall a new copy of windows wiping out all my apps then reinstalling everything. Now it works. Mayb was just so messed up fil in in10, who knows

    Ph but BTW, i did try deleting the preset forlder before all that and that didn't work either

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices