adobe media encoder 15.4 has encountered an unexpected error and cannot continue

New Here ,
Jul 31, 2021 Jul 31, 2021

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Hello everyone, 

Adobe Media Encoder is crashing everytime I try to open it, I am using a MacOS Big Sur 11.4 system. 

 

Everytime I try to open Media Encoder it says : 

adobe media encoder has encountered an unexpected error and cannot continue 

 

while it's trying to open "Chargement de ImporterQuickTime.bundle" 

 

As you can see in my screenshot : 

Capture d’écran 2021-07-31 à 16.26.33.png

 

I tried with older versions of Media Encoder, it doesn't change, also I try to clean the caches.. nothing happens

 

If someone could help me maybe it could help a lot of us who are stuck in the same problem ? Thank you very much 

TOPICS
Crash , Error or problem , Export or render

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi there,

We understand that application crashing or getting stuck at the start up screen is not ideal. I found an article for Premiere Pro which is similar to the issue that you're getting. Check it out: https://helpx.adobe.com/premiere-pro/kb/startup-screen-hangs-premiere-after.html

Let me know if it helps.

 

Regards,

Shivangi

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