Adobe Media Encoder 2019 Failed

Report · Jan 24, 2019

I am trying to make a youtube video out of my Adobe Premier 2019 project. Every time I expost to Media Encoder and then tell Encoder to start, it goes through the mnotions and then fails.

The log file looks like this?

- Encoding Time: 00:02:34

01/24/2019 12:49:11 PM : Encoding Failed

------------------------------------------------------------

Invalid font family: Saloon, replaced by: CourierNewPSMT

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: \\?\R:\2018SS-ClosingCredits_1.mp4

Writing file type: H264

Around timecode: 00;00;26;17 - 00;00;27;03

Rendering at offset: 26.593 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

Ideas?

Report · Jan 24, 2019

Hey Reel_Cowboys!

See where it says "Around timecode: 00;00;26;17 - 00;00;27;03"?

What's happening at that timecode in your project?

Thanks!

Caroline

Report · Jan 25, 2019

Caroline, I have 3 tracks and one audio track at these two places.

No animation.

Track 1 is a static image

Track 2 is a scrolling legacy title and

Track 3 is a static image

I also have one audio track.

I am looking at the scrolling legacy title (showing video credits), but I don't know what I am looking for.

Report · Jan 24, 2019

Try to render to GoPro Cineform at high quality, then use the exported Cineform to create H.264 for youtube

There could be many reasons:

01. you have to clean your Media Encoder and Premiere Pro media cache

02. you have to delete your render files

03. your CPU might not be generation 7 and up to properly support H.264 encoding

04. you are using accelerated effects and working in software only or if working in GPU acceleration you might want

to update the video card from the vendor's website(if you are working on a windows machine)

Report · Jan 25, 2019

Carlos, thank you for all the input.

How do I clean my Premier and media Encoder Cache?
Where do I find my render files and what do they look like?
This is the same CPU I am using the create other H.264 video.
I can certainly check this out, but I am pretty sure I am running the latest drivers for my video card. How do I turn off the accelerated effects so I can test this theory?

Report · Jan 25, 2019

OK, I have determibed that the problem is NOT in Adobe Premire CC 2019. When I export the video without using Media Encoder, it works perfectly, when I export to Media Encoder, I have the same problem.

Ideas?

Report · Jan 28, 2019

inside media encoder go to prefrences - media - media cache database - clean

Report · Jan 29, 2019

Thank you Carlos. I have cleaned the cache. Now I will see if the problem is resolved.

Report · Jan 29, 2019

Hi there,

Sorry for your issue. I checked the error log that you shared. It says you are getting " Error compiling movie". We have an article specifically for issues like these. Please check this: How to fix issues that cause errors when rendering or exporting

Let us know if it helps.

Thanks for chiming in @Carlos Ziade

Regards,

Shivangi