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1

Adobe Media Encoder gets stuck at last frame

Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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hello, when I want to render my after effect project, the media encoder is constantly stuck in the last frame and does not output. I uninstalled and reinstalled the programs but the problem did not go away.

 

 

____________________________________________________________________________
 
Analyzing project: StaticProjectForTeamProjectsMZ
Details in file "SystemCompatibilityReport.ProjectAnalysis.txt"
    No errors were found.
 
____________________________________________________________________________
 
GPU Sniffer Log:
GPUSniffer launching with test mask 574
GPUSniffer command line arguments: -T 574 -E 0 -A "Adobe Media Encoder" -S 3e4c0704-fd9d-47fa-a0a7-93d7a98fd555 -i 0 -s 1 
GPU test phase NotStarted took 200 ms
GPU test phase GFInitialize took 200 ms
GPU test phase TestGPUComputation took 0 ms
GPU test phase TestDXDisplay took 0 ms
GPU test phase GFTerminate took 0 ms
GPU Sniffer result: 529
 
 
____________________________________________________________________________
 
In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 0
Try Metal: 0
Try Vulkan: 0
Try DirectX: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: NVIDIA GeForce RTX 3060
    No capability restrictions detected - adding device to list
Finished RED initialization in 44.0286 ms
Finished gpu initialization in 0 ms
 
____________________________________________________________________________
 
    Debug database settings:
        All settings default value
 
____________________________________________________________________________
 
    Notable Preferences: 
        Enable hardware decoding: 1
        Enable hardware encoding: 1
        Last used renderer name:  Not set (will use default value) 
        Enable display color management:  Not set (will use default value) 
        Enable Extended Dynamic Range Monitoring:  Not set (will use default value) 
        Write clip markers to XMP:  Not set (will use default value) 
        Enable growing files:  Not set (will use default value) 
        Missing font replacement:  Not set (will use default value) 
 
 

Log file created: 08/29/23 05:50:02
-------------------------------------
Ticks = 875 <9332> <DynamicLink> <5> Increase wait time to 2
Ticks = 1047 <10840> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "Z", lastError: "Error 5: Erişim engellendi.\r\n"
Ticks = 1047 <9876> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "V", lastError: "Error 5: Erişim engellendi.\r\n"
Ticks = 1047 <21256> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "W", lastError: "Error 5: Erişim engellendi.\r\n"
Ticks = 1047 <10276> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() failed -- drive could not be monitored, driveLetter: "X", lastError: "Error 5: Erişim engellendi.\r\n"
Ticks = 1938 <19644> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 56107
Ticks = 19985 <13332> <DisplaySurface> <5> [DirectX] Initializing DirectXContext...
Ticks = 20110 <13332> <DisplaySurface> <5> [DirectX] Initialize DirectXContext succeeded.
Ticks = 22110 <9332> <GPUFoundation> <5> Done loading modules, sec: 2.11709, device: CUDA(0)
Ticks = 23032 <13332> <AMEApp> <0> Time taken to load MediaCore plugins: 2914.95 milliseconds.
Ticks = 23047 <13332> <frameio> <5> Building frame.io URLs with prod endpoint api.frame.io
Ticks = 23063 <13332> <frameio> <5> Building frame.io URLs with prod endpoint api.frame.io
Ticks = 24032 <13332> <AMEApp> <1> Entering RunEventLoop
Ticks = 24625 <13332> <APIP> <5> 52ab84eb-c757-4b5b-af66-206b6ba6e47a
Ticks = 25110 <21256> <EACL> <5> Connecting local hub to remote hub, requestID: "b8601463-df03-4231-aef2-b98e8be9d372", server: "https://cc-api-teamprojects.adobe.io:443", serverType: 2, user: "tekelromeo@gmail.com", machineID: "34fade0f-64a0-4ab7-a58f-ee845171051c"
Ticks = 26719 <18796> <EACL.CloudProjectsLogin> <5> Finished sending new access token to LocalHub, result: 0, requestID: "dvanet-b8601463-df03-4231-aef2-b98e8be9d372-891937ea-a9df-4e9a-aaa1-7b3cadc34810-6", duration: 0.83099999999999996, httpStatusCode: 200, httpLibCode: 0, payload: "[{\"authorized\":true,\"connected\":true,\"forbidden\":{\"error_code\":\"\",\"message\":\"\"},\"lastAuthorizationStatusCode\":200,\"serverURL\":\"https://cc-api-teamprojects.adobe.io:443\",\"serverVersion\":\"2016.84.0.1226\"}]"
Ticks = 271625 <2468> <AMEApp> <5> Activated codec is: MPEG4
Ticks = 271625 <2468> <ExporterMPEG4> <5> Looking for H/W codecs for H.26x
Ticks = 271735 <2468> <H26xCodec> <5> Found H/W codec for H.264 - nVidia H.264 Codec
Ticks = 324532 <13332> <NGL> <5> GoCart invocation failed: 4
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6634897920000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6645058560000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6655219200000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6665379840000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6675540480000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6685701120000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6695861760000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6706022400000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6716183040000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6726343680000
Ticks = 780922 <2468> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6736504320000
Ticks = 780922 <2468> <H26xCodec> <1> Encoded using nVidia H.264 Codec (H/W codec) for H.26x
Ticks = 780922 <2468> <NvidiaCodec> <5> Encoded 653 Frames Encode FPS = 1.28593 Encode Size 1920 x 1080
Ticks = 780954 <2468> <H26xCodec> <1> Time taken for; video =150 audio=222 mux=0
Ticks = 780969 <2468> <ExporterHost::BeginThreadExport> <5> Exporter finished in : 509.337 seconds. Result code: 1 Destination:C:\Users\TRN\Desktop\Opener Slideshow (converted)_AME\Render (00-26).mp4
Ticks = 3612016 <1356> <ExporterMPEG4> <5> Looking for H/W codecs for H.26x
Ticks = 3612110 <1356> <H26xCodec> <5> Found H/W codec for H.264 - nVidia H.264 Codec
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6629817600000
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6638284800000
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6646752000000
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6655219200000
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6663686400000
Ticks = 5506766 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6672153600000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6680620800000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6689088000000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6697555200000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6706022400000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6714489600000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6722956800000
Ticks = 5506782 <1356> <ExporterRenderLoop> <5> Failed to receive rendered video frame for time 6731424000000
Ticks = 5506782 <1356> <H26xCodec> <1> Encoded using nVidia H.264 Codec (H/W codec) for H.26x
Ticks = 5506782 <1356> <NvidiaCodec> <5> Encoded 783 Frames Encode FPS = 0.413616 Encode Size 1920 x 1080
Ticks = 5506813 <1356> <H26xCodec> <1> Time taken for; video =57 audio=213 mux=0
Ticks = 5506829 <1356> <ExporterHost::BeginThreadExport> <5> Exporter finished in : 1894.81 seconds. Result code: 1 Destination:C:\Users\TRN\Desktop\Render (00-26).mp4
Ticks = 5508329 <13332> <AMEApp> <1> Exited RunEventLoop
--------------------------------------
Log file closed: 08/29/23 07:21:50

 

 
 
TOPICS
Crash , Export or render , Freeze or hang

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correct answers 1 Correct answer

Community Beginner , Sep 01, 2023 Sep 01, 2023

I completely removed my video card and installed nvidia's studio drivers and my problem was fixed

 

YunusKarata_0-1693563495022.png

https://www.nvidia.com/Download/index.aspx

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Can you verify the resulting file? Is it correct and complete? It looks like the encoding finished but the UI doesn't show.

 

In addition: can you try to hit pause and play in the queue?

Which versions of AME and After Effects are you using?

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Hello October, unfortunately the ? file is not finished, there is no file on the desktop.

 

AE VERSION 23,06,0 BUILD 62

AME VERSION 23,06 BUILD 62

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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I completely removed my video card and installed nvidia's studio drivers and my problem was fixed

 

YunusKarata_0-1693563495022.png

https://www.nvidia.com/Download/index.aspx

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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I am happy that it works again for you. Thanks for sharing!

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