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Adobe Media Encoder has encountered an unexpected error and cannot continue.

Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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I'm on Mac OS Sierra 10.12.6 running Adobe Media Encoder CC 2018. AME quits on startup every time with the error "Adobe Media Encoder has encountered an unexpected error and cannot continue." AME CC 2017 will open and run, but I can't export from Premiere CC 2018 no matter what I do (Export Media to Queue, drag sequence into AME 2017, try to load through dynamic link server from my project within AME 2017...)

I have uninstalled and re-installed AME CC 2018 several times, ditched preferences, log and preset folders, made sure permissions were set to read/write in Documents and Library, restarted my computer. I'm stuck now because I can't even export from Premiere since I have the MacPro graphics card glitch where any render I do using my FirePro card have random glitches throughout, so I have to use AME in order to turn off my FirePro during exports.

Please, any help or suggestions would be greatly appreciated.

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correct answers 1 Correct answer

Community Beginner , Apr 06, 2018 Apr 06, 2018

I just had support on my machine they went to ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and deleted the typesupport folder and that fixed it for me.

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New Here ,
Feb 13, 2023 Feb 13, 2023

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thank you that fixed it 😄

 

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