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Adobe Media Encoder Not Working Properly

Community Beginner ,
Mar 09, 2017 Mar 09, 2017

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AME recently stopped working for me. It will launch when I queue a project to be exported, however, the project won't show up in AME so I can start the export process. I've searched and tried everything I can find with regards to fixing AME but still not working. I see a lot of posts about AME not working throughout the Internet with a few suggestions to fix but nothing seems to work with any regularity with anyone.

When it stopped working, I hadn't made any changes to my computer (iMac OS 10.11.3) or to my Adobe apps (I'm a CC subscriber). There was an update to PP and AME available, which I downloaded/installed but still not working.

[Moderator note: moved to best forum]

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correct answers 2 Correct answers

LEGEND , Mar 12, 2017 Mar 12, 2017

I can think of one possibility but as you've not listed what you've done, I of course have no idea if you've already done this.

Which would be ... download the Adobe CC Cleaner Tool here:

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Now, using that app, uninstall & "clean" out AME, then reboot the computer. Using the CC Desktop app, download/install a fresh copy of AME.

Sometimes the apps lose track of each other due to corruption or something, and this might

...

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Community Beginner , May 22, 2020 May 22, 2020

I was getting SO frustrated because AME suddenly stopped working. I updated everything etc, but the solution was that the Queue panel of Media Encoder closed somehow, so I couldn't see the projects I was sending from After Effects. Once I reopened the queue everything was there! (and like 35 compositions waiting to be renderered because I tried it so many times out of frustration)

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New Here ,
May 06, 2021 May 06, 2021

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If your AME not encoding, rendering, exporting, download Adobe CC Cleaner Tool, fresh install AME and AE, re-open queue panel of media encoder or downgrade it to the older version. In case, you're still unlucky, you need try more methods to fix this issue or to tackle AME gets crash importing video error.

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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I had this problem after the most recent update (in 2021). I did a couple of simple things, not sure which did the trick, but I got it working again. 1) In AE, go to Edit > Purge > All Memory & Disk Cache; 2) Uninstall AE and ME, reinstall; 3) Restart computer. A pain in the neck, but I got things working in less than 30 min. Hope that helps. 

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Hello,

 

Adobe Media Encoder 2022 not working: https://1drv.ms/u/s!Aj16T_Ds0bkv2xGx1yqdWnY9HoaO

I just reinstalled it but still not working. The app crashes at the launch

MacOS monterey 12.0.1

Best

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Participant ,
Jan 19, 2022 Jan 19, 2022

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Same problem here, After Effects 22.1.1 Adobe media encoder 22.1.1

 

When sendinf from After to encoder nothing happens.... This is a major issue, both software are clean new install....

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Participant ,
Jun 29, 2022 Jun 29, 2022

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It's back on 1 of our working station and at home for someone.... Let's pray for this not expand on all our workingstation...

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New Here ,
Jun 07, 2022 Jun 07, 2022

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Try using the Mercury Playback Engine Software Only option when rendering rather than the GPU acceleration option. Worked for me.

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