Adobe Media Encoder Preferences Menu Won't open - Mac OS Monterey M1 Max

New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I am trying to open the preferences menu on Adobe Media Encoder 22.0.  I have restarted several times and I still can't access.  I click on the menu and nothing opens.  I have been struggling with Mogrts not being available when I export through Media Encoder and I saw a video about turning off "Import Sequences Natively" but I can't access this menu to do that.  Please help!

TOPICS
Dynamic link , Error or problem , Export or render

Views

135

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 04, 2021 Dec 04, 2021
Hi there, Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave? Thanks, Sumeet

Likes

Translate

Translate
Adobe Employee ,
Dec 04, 2021 Dec 04, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

I actually found another post where someone rename the Adobe Media Encoder preferences folder inside Documents>Adobe to "Old_Adobe Media Encoder".  This fixed the problem.  Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

Copy link to clipboard

Copied

LATEST

Thanks for keeping us updated. Give us a shout if you get any other issues.

 

Regards,

Shivangi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines