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P.M.B
P.M.B
Legend
June 17, 2019
Answered

AME 2019 will not start while After Effects is open.

  • June 17, 2019
  • 1 reply
  • 1324 views

Title says it all.  Starts and runs fine as long as AFter Effects is not running.  Using latest versions (hence the problems).

I was waiting for an update to see if it got fixed but I just figured I'd ask.  Thanks,

    This topic has been closed for replies.
    Correct answer P.M.B

    Oh right, yea AE needs a lot of those default plugins to function. You could try removing any 3rd party plugin folders, but it's starting to sound more like an install issue. Still never experienced one like that though...


    Problem solved.

    It was a permissions issue.

    I run After Effects as admin (something I started doing recently because of another issue with a plug-in).

    I hadn't tried to run AME with AE open since I made the change.

    When I changed permissions about two months ago I immediately had problems

    with Bridge (which I use all the time with AE) that I fixed by setting it to also run as admin.

    This suddenly occurred to me today as I was opening AME so I shut it down, opened AE and then ran AME as admin and it worked.

    The final interesting thing is that this requirement that apps be running with the same permissions in order for some integration to function only applies when the apps are the same version.  Using earlier version of AME (or bridge) worked fine with the current version of AE even when running with different permissions.

    1 reply

    Justin Taylor-Hyper Brew
    Community Expert
    Justin Taylor-Hyper BrewCommunity Expert
    Community Expert
    June 17, 2019

    Strange, did you try clearing prefs in both apps? What OS?

    P.M.B
    P.M.BAuthor
    Legend
    June 18, 2019

    Hi,

    No I haven't trashed my preferences yet.  I'm using W10.  What happens is the splash screen for AME comes up but nothing loads.  You know usually all the package and plugin names display as they load or whatever.  I see none of that..that splash screen just comes up and then hangs until I force quit.

    ~Gutterfish
    Justin Taylor-Hyper Brew
    Community Expert
    Justin Taylor-Hyper BrewCommunity Expert
    Community Expert
    June 18, 2019

    Hmm, sounds like bad prefs or plugins. Try renaming the Documents\Adobe\Adobe Media Encoder folder to see if prefs are the issue.

    If not you can also try renaming the C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\Plug-ins folder to see if Plug-ins are the issue.

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