AME Render Failures (new)

Report · Jun 18, 2018

Greetings. I am a long-time AME and Prem Pro user and I have never, ever had encoding failures. On slow computers, fast computers, SD, HD, 4K. Never. Maybe I have been lucky?

Anyway, working on several projects now and only queuing up 1 or 2 renders at a time. And I usually don't do any heavy Premiere Pro work while rendering, but I might do something in there or in another program. Now, it appears if I breath on the computer I get a failure. In fact overnight I got one which I would have never expected as the computer was doing nothing else.

I can reset and re-render and it has worked but it is concerning. These were 2 totally different projects, different media, etc. What if the next time I can't get it to render at all?

I do use CUDA acceleration and of course if it continues, I know I can turn it off. I am using and i7-based windows 10 machine.

I am just wondering if there is something else "new" going on here with AME? I know I have not run a project through AME for a few months. I believe I am on the most recent AME as of a month or so ago, but I have gotten an error during a forced update of my Adobe Cloud app (another subject) so I cannot currently update AME if I wanted to if there is a very new version. Besides, at least it works and I need to get several projects done this week.

I will try to get the Adobe cloud app working after that. Went through the same hassle about a year ago.

Anyway, if I get the error again or can't get it to go away, just turn off CUDA acceleration and deal with the longer render times?

Thanks for any insight.

BJBBJB1

Report · Sep 28, 2018

Hi BJBBJB1,

This sounds like a bug which we know about and are working on. Please upvote this bug: Re: Creating proxies is very slow and after a while media encoder UI and Premiere Pro UI just goes n...

Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Report · Sep 28, 2018

Kevin,

This was quite a while ago.... I completed my renders by not doing anything on the PC until they were complete.

I tried to follow two links and got nowhere. If this is a known issue from a few months ago, what am I supposed to update?

I certainly hope this is fixed by now? I used to have this issue with my old pinnacle products a decade ago, but never used to have with AME.

If a known issue is there a known workaround? Is this fixed in a recentnpatch?

BJBBJB1