Can't get AE file to the Media Encoder Queue

[lagusset]

Hi,

Yesterday I updated AE and Media Encoder to the latest versions and after that I'm not able to get the AE file to the queue in Media Encoder.

I press;

Export - Add to Adobe Media Encoder Queue: But the file doesn't show up in the queue window in Media Encoder.

I've tried to reinstall earlier versions but then the quality of the movie gets really really bad!

I use a MacBook Pro 15 and I have Adobe Creative Cloud

Best regards

Johnny

[Foffern]

This didn't work for me. Did the steps above and I could see the file in the AME que. But when i start encoding AME is trying to link to the file, but nothing happens. It says "Connecting to Dynamic Link server", but doesn't seem to be able to connect. After a while I stopped and quit AME. Then I get a crash report.

[MMeguro]

Could you tell me some more detail?  I hope it gives me some kind of clue. 

- Does this happen even with a very simple composition such as only a slid layer placed in timeline?

- Where is your AE and AME install location?  Default "Applications" folder or somewhere else?

- What is your OS version and language?

- Is AE and AME set to the same language as OS?

- What are other Adobe apps installed?

- Can you import AE comp in PPro?

- Could you turn off the "Import sequences natively" option in AME preferences > General.  Can you queue from PPro to AME?

This is happening only for some users.  So, this could be something specific to some system configurations.

[MMeguro · Accepted solution]

This could be caused by mismatch languages between OS and AE/AME.  For an experiment, could you try switching OS language to the language set for AE/AME  to see if this helps?

[bilia-henric]

I've had exactly the same problem as everyone else with AE and AME and this worked for me. Had my Mojave OS language set to swedish, changed to english and after a reboot the connection between AE and AME works like it should. Please make a sticky post about this.

[Foffern]

Well that actually worked for me as well! But yeas, this still needs to be fixed. I want to use the language of my choosing and still use ME.

But thanks for the quick fix

[Tom Jerry Boman Dickson]

- Does this happen even with a very simple composition such as only a slid layer placed in timeline?

Yes

- Where is your AE and AME install location?  Default "Applications" folder or somewhere else?

In the default folder.

- What is your OS version and language?

Majave 10.4. Swedish.

- Is AE and AME set to the same language as OS?

No.

- What are other Adobe apps installed?

AP, AU, BR, Ai, Id, Lr,, Media Encoder, Ps, Pr, Ru, Sg

- Can you import AE comp in PPro?

Yes

- Could you turn off the "Import sequences natively" option in AME preferences > General.  Can you queue from PPro to AME?

Yes, change nothing. Yes that's work fine.

[bilia-henric]

Jerry, change from Swedish to English to primary language in OS system preferences and it will work.

[Tom Jerry Boman Dickson]

I tested it and it works ... but it's a pain in the ass to change language (and restart) all the time I thought it was a professional product we worked with hehe

Let's hope for a quick fix from Adobe!

[bilia-henric]

Indeed, you'll have to run Mojave in english until they fix this. If you can bare out with Mojave in english (and all applications that sync their language to the os) you don't need to restart every time.

[panda-_-]

I've read all this through, since I wanted to render a project which was due FRIDAY and it's now MONDAY and still no solution.

Is there a fix on PC as well? Even a clumsy one like this would be fine.

Thanks!

(Hey Adobe, why am I even paying you?)

[bilia-henric]

Read the above dirty hotfix. Change your OS language to english, and it should work. Otherwise you can export with AE renderer and then import it through Premier.

[panda-_-]

I will try, thanks, meanwhile I had another computer doing it... Deadline is deadline, you know...
You think this workd on PC as well?

[bilia-henric]

I haven't tried PC yet, good luck thought and hopefully the hotfix works on all systems.

[petrchutny]

Thanks a lot, this had fixed the issue for me 🙂

[314559]

Signing out and back in seems to have solved my issue AE not communicating with AME. 

[naldeau49]

similar problem here. installed 2019 CC versions yesterday and now i'm having a problem exporting AE comp to media encoder. the comp renders fine out of AE render cue to Pro-rez format  but sending the same comp to ME either fails to establish the link or when it will open the ME render settings to set up a h264 export the ME export hangs after a few seconds with no error message, just stops.

i'm on iMac, 32 gigs RAM, OS 10.12.6 with current Nvidia update.

[monsterrain]

OMG.... I also stuck in this problem....

Can Adobe staff solve this issues soon......

Switching OS language is not right way to deal with this issue. It's just work-around solution.

Changing OS is too complicated to reduce time of project.

So many people have the same issues , this is a bug that Adobe need to face it!!

[EsbenRahbek]

I have had this issue since CS6. Adobe, this is just not good enough.

OS language fix is not a solution, so please do not mark this question as answered.

[Tom Jerry Boman Dickson]

It still does not work.

AE Version 16.0.1 Build 48 - ME Version 13.0.2 Build 39 - MBP 2,7 GHz Intel Core i7 16 GB

The solution to changing the OS language to english (from swedish) is not a solution, it becomes a problem for a variety of other applications / apps.

This was working, why do you have to change it?

[k8slotover]

I have this problem too. I just downloaded AE / ME on my laptop (running Mojave) so they're up-to-date latest versions and I'm having this Dynamic Link Server issue. You've mentioned workarounds – it would be so kind if anyone can tell me any other way of getting my file out of AE and encoded. When I try to manually import the AE project into ME I just get this Dynamic Link Error message: 'Please verify that Adobe After Effects and Adobe Dynamic Link components are installed.' I looked at the language, but my OS was set to English already, so I figure it can't have been that. I've tried / checked everything that has been mentioned here and still no joy. Pretty frustrating.

[Dr Missile]

+1 to this being a problem - and on Win 10 as well. I'm simply unable to render AE compositions in ME so I always have to render twice - once as an uncompressed AVI and then as h264 in ME. This sucks up hours of my day.

[ShayeRyan]

I had the same problem and did a REBOOT and this fixed it for me. I'm guessing a service was stalled or failing to start.

[ipersing@gmail.com]

I Had the same issue and realized I didn't have the render que window open:

window>render que    

[aquariasm]

Same issue, here. Yesterday, AFX -> ME worked and today, no dice. What gives? Even uninstalled and reinstalled AFX & ME, today, to try and troubleshoot. ME won't even recognize the comp from AFX if I go the Media Browser protocol.

Have been having weird issues w/Adobe products since the last last Mojave update: Premiere makes my fan go crazy, can't run more than 1 Adobe app at the same time or I have to shut down and let my station cool off for 20 minutes. Anybody else?

Late 2013 iMac, Mojave, Creative Cloud 2019

[Christopher Derrick]

I had this problem too with AE/ME 2017, and here's how I solved it.

Open in ME.

In AE add your composition to your render queue. 

Next to "Stop" and "Pause", there's a buttom "Queue in AME"... I hadn't noticed this before, but I clicked this, and then switched over to ME, and the project file was there in ME's render queue.

From there I was able to use the preset of my choice.