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creativeadvantech
creativeadvantech
Inspiring
October 25, 2018
Question

Can't play mp4 file converted using AME on Windows Movies & TV nor WMP

  • October 25, 2018
  • 2 replies
  • 3333 views

I downloaded a .mp4 file from our GoToWebinar presentation, it opens fine from Windows Movies & TV by default.  But once I cut out the beginning of the video and convert the file in Adobe Media Encoder using "Match Source", I cannot open the converted .mp4 file.  Tried to open from Windows media player, no luck either.

Update: I cut up the file in Premier, and export in Premier to H.264 (,mp4), same result, cannot open in Windows Movies & TV.

Message was edited by: Randy Chen

    This topic has been closed for replies.

    2 replies

    C
    Caitlyn5E27
    Participant
    June 9, 2021

    Hey, I know this was a while ago but did you ever find a solution?

    I'm having the same issue but it's only just seemed to happen recently.

     

    Thank you

     

    M
    Adobe Employee
    MMeguro
    Adobe Employee
    October 25, 2018

    Which version of Premiere Pro and Media Encoder are you using?
    Can you import the original .mp4 file and the converted .mp4 file into Premiere Pro and playback properly?
    Possibly, converted files are not released from Premiere Pro or Media Encoder.  If this is the case, could you quit them and then play in Movies & TV app?

    creativeadvantech
    creativeadvantechAuthor
    Inspiring
    October 25, 2018

    Using the latest CC.

    Quitting all programs and open the converted mp4 in Movies & TV app still no luck.

    M
    Adobe Employee
    MMeguro
    Adobe Employee
    October 25, 2018

    Windows didn't find any corrupted files and reboot system didn't help.

    Tried to open the file on co-worker's computer no help.

    He tried to export on his system but given the same problem:  anything we exported from Premier or Media Encoder cannot be opened by Movies & TV, WMP, or Quicktime.

    The workaround now is I am using Youtube to cut up the video and download from youtube.


    This is really strange.  Have never heard of this issue before...

    Do you see the same problem if you encode other files? Or is this specific to one particular source file?

    And you are using Windows 10 with Premiere Pro 13.0 and Media Encoder 13.0, correct?

    Could you see if you can playback the encoded file in VLC? https://www.videolan.org/vlc/index.html

    https://www.videolan.org/vlc/index.html

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