Constant crashes when exporting sequence from Premiere 2020 to Media Encoder 2020 queue in macOS

[dominichowes]

When exporting from Premiere using the queue function that hands off to Media Encoder 2020, ME just crashes instantly once the encode begins. It makes no difference what project I'm using in Premiere or what the export settings are in Media Exporter. We're having the same issue across multiple Mac OS machines (running High Sierra, Mojave and Catalina) here in our office after updating to Adobe 2020 suite. We've tried installing/uninstalling and still problem persists on all machines in our office. You can still export a single sequence/file from inside Adobe Premiere but when it hands off a sequence to the queue (batching) in Media Encoder, it's all fail, all the time. Media Encoder will still encode files imported directly into the app, but it seems to be the handoff between Premiere and Media Exporter where the problem arises. Things were flawless in our office until recent upgrade. 

Title edited by Mod

[dominichowes]

Ahhh....just seeing this "known issue", which is exactly our situation. Come on Adobe, fix this already!!!! We've got batches of video ready to go....

November 2019 (version 14.0) release 

Issue: Crash when exporting a sequence with ProRes media with an embedded LUT from ARRI cameras.
Workaround: Export directly from Premiere Pro.

[Shivangi_Gupta]

Hi there,

Sorry to hear that. I understand AMe is unable export your .prproj file.

I found an article which shows most of the reasons which can make an export crash and their fixes.

Check it out: https://helpx.adobe.com/in/premiere-pro/kb/error-compiling-movie-rendering-or.html

Let us know if it helps.

Thanks,

Shivangi

[dominichowes]

Hi Shivangi, thanks for the reply but I don't think you read my original post fully. This problem exists across ALL our machines in the office, it's a software bug that Adobe needs to address. Turns out that the latest build of AMe doesn't support our ARRI/ProRes exports with with LUT applied. It's worked flawlessly in the past but the newest update has a known bug. When is this going to be addressed?

[nishu_kush]

Hi @dominichowes,

Thank you for your patience. I just confirmed with the Adobe Media Encoder team. They are aware of the issue and working on a fix.

I research at my end and check if I find a workaround for you.

Thanks,

Nishu

[Charles_Ottaway]

Is there a workaround or fix yet? 

[traceyc29110429]

of course not, this is adobe we're talking about

fix one bug to create 1000 others in their Monthly Quality Update™

[spidervideo]

having this issue as well

[reaapuri]

I am having this issue as well. Is there any update @Adobe team? PLEASE HELP. This is so deeply frustrating. 

[PawanRathi]

Hi,

In mac, go to System preferences> Security and privacy (Privacy)> Full disk access, unlock and Add Premiere pro and Media encoder in the list (by pressing + sign and browsing from Finder> Applications). This applies to 10.14 and later.

Then restart the mac and try again.

If that does not work then open media encoder> preferences> general and uncheck 'Import sequences natively' for premiere pro and then try again.

[Bob5CA1]

so far this is working. Thnx

[spidervideo]

Did everyone New past the Adobe response below try the system preferences access? Also I think I ended up trashing my preferences at startup. It works for me now but I can't remember which one was the solution. 

[SherylChu]

Having the same problem now. Latest update of AE 2020 and Media Encoder 2020 is done. Yet there is this bug that everytime i send a project to Media encoder, it crashes and become unresponsive after a while. When I go to adjust the render settings, upon pressing save, it goes unresponsive too.  Why they keep introducing more bugs instead of improving this software? 

[CBC Academy]

I have the same problem 😞  did you find a solution?