• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Don't move your mouse while encoding

Contributor ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

My video was a few minutes into rendering, then I decided to do some Googling about previous errors. As soon as I moved my mouse... CRASH!!!
Just been back to check after typing that, and the progress clock is still frozen. This software is an absolute NIGHTMARE

TOPICS
Crash , Export or render , Freeze or hang , Performance

Views

303

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

Do you have some information about the Platform, OS, AME version, Source and Export Preset/Settings you are using?
Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

Windows 10

AME v. 22.6.1

Premiere v. 22.6.2

CPU; Intel Xeon E5-2665

GPU; NVIDIA Quadro K5200 (CUDA Mercury Playback Engine)
Source footage; Multi-camera UHD 10bit V-Log from 3x Panasonic Lumix GH5S cameras, plus a .PNG watermark image, 2 adjustment layers and 1 stereo 24bit 48kHz .WAV file. No video effects other than Lumetri, all audio effects processed in Vegas.

Export settings; 1920x1080 MP4, 16Mbps VBR 1-pass with 320Kbps audio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Do you have any custom mouse/tablet drivers installed? I remember having an issue years ago related to some old input device drivers causing a crash when moving the mouse.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

Have a wireless mouse (USB wifi receiver). I've completely given up on AME for everything but writing my proxies with Premiere's default settings.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

P.S. those proxies are QT pro-res, as you know. It's either the MP4 format, or dealing with Premiere's timeline that it trips up on every time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 16, 2022 Oct 16, 2022

Copy link to clipboard

Copied

LATEST

If you have a regular wired mouse lying about, you could try unplugging and installating your wireless mouse drivers, rebooting, and seeing if you get the same crashing behavior. This would at least narrow down the possibilities.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines