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Don't move your mouse while encoding

Contributor ,
Oct 11, 2022 Oct 11, 2022

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My video was a few minutes into rendering, then I decided to do some Googling about previous errors. As soon as I moved my mouse... CRASH!!!
Just been back to check after typing that, and the progress clock is still frozen. This software is an absolute NIGHTMARE

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Crash , Export or render , Freeze or hang , Performance

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Do you have some information about the Platform, OS, AME version, Source and Export Preset/Settings you are using?
Thanks.

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Contributor ,
Oct 12, 2022 Oct 12, 2022

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Windows 10

AME v. 22.6.1

Premiere v. 22.6.2

CPU; Intel Xeon E5-2665

GPU; NVIDIA Quadro K5200 (CUDA Mercury Playback Engine)
Source footage; Multi-camera UHD 10bit V-Log from 3x Panasonic Lumix GH5S cameras, plus a .PNG watermark image, 2 adjustment layers and 1 stereo 24bit 48kHz .WAV file. No video effects other than Lumetri, all audio effects processed in Vegas.

Export settings; 1920x1080 MP4, 16Mbps VBR 1-pass with 320Kbps audio

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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Do you have any custom mouse/tablet drivers installed? I remember having an issue years ago related to some old input device drivers causing a crash when moving the mouse.

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Contributor ,
Oct 16, 2022 Oct 16, 2022

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Have a wireless mouse (USB wifi receiver). I've completely given up on AME for everything but writing my proxies with Premiere's default settings.

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Contributor ,
Oct 16, 2022 Oct 16, 2022

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P.S. those proxies are QT pro-res, as you know. It's either the MP4 format, or dealing with Premiere's timeline that it trips up on every time.

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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If you have a regular wired mouse lying about, you could try unplugging and installating your wireless mouse drivers, rebooting, and seeing if you get the same crashing behavior. This would at least narrow down the possibilities.

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