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Zondervan123
Zondervan123
Inspiring
November 8, 2019
Answered

Dynamic Link Components not Installed

  • November 8, 2019
  • 3 replies
  • 34882 views

Ever since updating my video apps to CC 2020, Dynamic Link has stopped working. Not only did this affect my newly-installed apps, but my previously installed (and working) 2019 apps as well.

 

My question is, how are the Dynamic Link components installed? Do they come with Media Encoder, or Creative Cloud? Or is it something with my system setup?

 

Using MacOS 10.14.6 on 2017 iMac. I am on an enterprise setup both with the computer and CC software, but I have admin rights and can install software normally.

 

Issues:

  • Cannot export to Media Encoder Queue with Premiere or After Effects: "Media Encoder is not installed" "Failed to connect to Adobe Media Encoder"
  • Cannot import Premiere or After Effects project files into Media Encoder: "Could not connect to Adobe After Effects. Please verify that Adobe After Effects and Adobe Dynamic Linkk components are installed."
  • Cannot import After Effects file into Premiere: "Adobe After Effects must be installed to import this file."

 

Attempted fixes:

  • Uninstall and reinstall AE, PR, and AME 2020
  • Uninstall and reinstall Creative Cloud Desktop app
  • Uninstall AE, PR, AME (all versions), and CC Desktop, delete any related folders left over, including anything with "Dynamic Link", then reinstall CC Desktop and 2020 video apps
  • Rebooted computer between every step

 

I've attempted to reach out to the support chat but was redirected to After Effects support instead of Installation support. I may attempt to contact them again today.

 

If anyone has any insight or knowledge to share, I'm totally open. This has been a 3-day halt on my workflow so far.

    Correct answer Zondervan123

    I did eventually figure out a solution, I quit all Adobe processes including Creative Cloud, renamed the Adobe folders from my Library/Preferences and Library/Application Support folders (change folder name from "Adobe" to "Adobe.old" for instance), then opened Creative Cloud and re-installed my video apps. Creative Cloud recreated the necessary folders, and now Dynamic Link seems to be installed properly, with both 2019 and 2020 versions.

     

    It may be necessary to uninstall Creative Cloud before renaming the folders, then reinstalling. I wouldn't recommend deleting the folders in case something goes wrong.

    3 replies

    B
    barth617
    Participant
    April 25, 2020

    Your solution works 2020.04.24 After Efftcts 17.0.6  and Premiere Pro 14.1.0 

    What a pain.  Thanks for your post!!!

     

    after effects unable to obtain dynamiclink server mac

    after effects unable to obtain dynamiclink server mac 2020

     

    marauca
    marauca
    Participant
    May 13, 2020

    Can someone help me with this Because I dont knoe where is this file your are talking about and I keep getting this error: 

     

    thank you

    Zondervan123
    Zondervan123AuthorCorrect answer
    Inspiring
    December 1, 2019

    I did eventually figure out a solution, I quit all Adobe processes including Creative Cloud, renamed the Adobe folders from my Library/Preferences and Library/Application Support folders (change folder name from "Adobe" to "Adobe.old" for instance), then opened Creative Cloud and re-installed my video apps. Creative Cloud recreated the necessary folders, and now Dynamic Link seems to be installed properly, with both 2019 and 2020 versions.

     

    It may be necessary to uninstall Creative Cloud before renaming the folders, then reinstalling. I wouldn't recommend deleting the folders in case something goes wrong.

      onscreenl8787203
      onscreenl8787203
      Known Participant
      January 21, 2020

      Wow, how did you figure that out? Is that the only fix it just happened to me.

      Rixxx
      Rixxx
      Participant
      November 14, 2019

      Exactly the same here... I tryed the same and no luck... If you find any fix, let us know!! tks!!

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