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Luke Geach
Luke Geach
Known Participant
February 23, 2021
Question

Dynamic Link Issues Mac Big Sur

  • February 23, 2021
  • 2 replies
  • 4969 views

Me and my team have MacBook Pro's 16inch 2020 models with 64GB Ram and 5600m's with 8GB HBM2 Mem.

 

We all have the identical issues that have been present for the past few months and we are at the end of our wit.

 

Exporting renders form AE to AME when first opened places the project in the rendering list on AME but pressing play and it stalls, not preview down the bottom, nothing.

 

Trying subsiquent times nothing gets added to the queue.

 

Force closing both apps (have had to force close apps for the past few months even on clean OS installs, applications always not responding if you just choose quit).

 

Importing the AE file and comp manually into AME does not work, connecting to dynamic link for a long time then times out with an error unable to locate source ( or something to that effect ).

 

Once in the rare case they get added to the AME list clicking the preset to change it also has a long dynamic link loading bar that does nothing and times out with unable to locate source. 

 

What can we do, are adobe aware of this?

The new beta versions of the app also do not work.

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    2 replies

    Luke Geach
    Luke GeachAuthor
    Known Participant
    February 23, 2021

    Further investigation has found that the localhost dynamic link server is being blocked by Box Drive, turning it off allows it to connect fine, issue is all projects are on box drive. Is it possible to change the port that Dynamic Link uses so that it does not conflict?

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      February 23, 2021

      Good troubleshooting work!  As far as Dynamic Link being blocked, that's probably a question for Box Drive support.  We're close to being there with working with the local version of cloud storage, but not yet.

       

      As a workaround, you could render a ProRes file from AE via the After Effects Render Queue and then drop that into Adobe Media Encoder for creating your delivery file.  If this is for social media, I'd go with Apple ProRes422 LT to save a little on the drive space.  This should work fine from Box Drive, but you'll want to test it.  Once the AME encode is finished and the exports have been checked, the ProRes422 LT files can be deleted.

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      March 23, 2021

      Hi Warren,

       

      First of all I'm sorry if I offended you in any way, it was not my intention.

       

      The only reason why I kept refering to my original post is because I treid to give as much infromation as possible, and it felt like you may have missed some parts of it.

      I have compltetely disabled all cloud services, I have recently installed my mac from scratch (2 weeks ago), I haven't even installed our internal security softwarses that are required by IT to make sure it's not that. 

       

      Since the issue has started I've been through several versions of Big Sur and Adobe CC.

       

      I was really hoping the new release would address the issue, which is why I'm wondering if the engineers are aware of it.

       

      I'm on a new Mac Pro with a lot of power, latest Big Sur and lates Adobe CC. But it's not just me, my whole team are affected.

       

      I understand that you are a volunteer and do appreciate your help, but I think at this point I need to spesk to an engineer who can acces my computer remotely and check my full configuration. Our setup has not changed in the past year (apart from OS and Adobe CC upgrades), and everything was working fine even on the cloud services 2 months ago.

       

      I tried everything on my end and nothing works. I have a strong feeling that this is to do with Big Sur.

       

      I'm not sure how frequently the Adobe team read these forums, but if you have any connecton to their dev team, I would really appreciate it if you could ask them to get in touch with me.

       

      Many thanks,

      Adam


       

      Can I run my Adobe apps in macOS Big Sur?

      https://helpx.adobe.com/download-install/kb/macos-big-sur.html

       

       

      Adobe Support

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      800-833-6687
      Monday–Friday, 24 hours a day

       

       

      Adobe video & audio apps feedback pages

      https://adobe-video.uservoice.com

      Luke Geach
      Luke GeachAuthor
      Known Participant
      February 23, 2021

      This is the error after the dynamic link finally gives up.

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