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Luke Geach
Luke Geach
Known Participant
February 23, 2021
Question

Dynamic Link Issues Mac Big Sur

  • February 23, 2021
  • 2 replies
  • 4969 views

Me and my team have MacBook Pro's 16inch 2020 models with 64GB Ram and 5600m's with 8GB HBM2 Mem.

 

We all have the identical issues that have been present for the past few months and we are at the end of our wit.

 

Exporting renders form AE to AME when first opened places the project in the rendering list on AME but pressing play and it stalls, not preview down the bottom, nothing.

 

Trying subsiquent times nothing gets added to the queue.

 

Force closing both apps (have had to force close apps for the past few months even on clean OS installs, applications always not responding if you just choose quit).

 

Importing the AE file and comp manually into AME does not work, connecting to dynamic link for a long time then times out with an error unable to locate source ( or something to that effect ).

 

Once in the rare case they get added to the AME list clicking the preset to change it also has a long dynamic link loading bar that does nothing and times out with unable to locate source. 

 

What can we do, are adobe aware of this?

The new beta versions of the app also do not work.

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    2 replies

    Luke Geach
    Luke GeachAuthor
    Known Participant
    February 23, 2021

    Further investigation has found that the localhost dynamic link server is being blocked by Box Drive, turning it off allows it to connect fine, issue is all projects are on box drive. Is it possible to change the port that Dynamic Link uses so that it does not conflict?

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      February 23, 2021

      Good troubleshooting work!  As far as Dynamic Link being blocked, that's probably a question for Box Drive support.  We're close to being there with working with the local version of cloud storage, but not yet.

       

      As a workaround, you could render a ProRes file from AE via the After Effects Render Queue and then drop that into Adobe Media Encoder for creating your delivery file.  If this is for social media, I'd go with Apple ProRes422 LT to save a little on the drive space.  This should work fine from Box Drive, but you'll want to test it.  Once the AME encode is finished and the exports have been checked, the ProRes422 LT files can be deleted.

      L
      Louis5CD7
      Participant
      July 5, 2021

      I have discovered that part of the reason is that After Effects is attempting to scan the entirety of our BOX drive. It is a streamed cloud file storage which we set our AE projects to available offline much like one drive. 

      In doing so it is using up the ports on 'macfs' scanning these directorys and when you are attempting to access the project in Media Encoder via dynamic link, these ports are blocked and it spends around 3 minutes trying to load metadata and find the project ending either in a failed to locate file or it eventually kicks in. We have noticed as well that is behaviour is now noticable on windows 10 as well, although sometimes it works fine,

       

      Andy thoughts on this, is this normal behaviour for after effects (or the aerenderengine specifically) and can it be changed?


      I too am having this exact issue.  With Box Drive open nothing quits properly but if I quit Box Drive and then do it, Premiere and AE close immediately.  I was wondering if anybody found a useable solution to this issue yet.  Thank you!

      Luke Geach
      Luke GeachAuthor
      Known Participant
      February 23, 2021

      This is the error after the dynamic link finally gives up.

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