Encoder error -1609629695
Hi -
Our team use Encoder to render videos but we quite often experience error -1609629695
One of the error log is like
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- Encoding Time: 00:03:26
07/28/2017 04:43:50 PM : Encoding Failed
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Export Error
Error compiling movie.
Render Error
Render returned error.
Writing with exporter: H.264
Writing to file: \\?\X:\xxxxx.mp4
Writing file type: H264
Around timecode: 00:00:05:17 - 00:00:06:00
Rendering at offset: 5.680 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695
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There are few more points to clarify the issue -
1 - The users suspected a network issue caused this problem but IT confirmed there is not any major network / system changes recently.
2 - Installed product version 2017.0.2 Release Adobe Media Encoder CC
3 - The issue randomly happen with 3 - 4 users on different machines, machine spec are various from SSD to HDD, Windows 10 and 16GB RAM
4 - Blow are the audio and video setting we normally use (already made as a standard to everyone since many months ago)
Thanks in advance!
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