EXPORT FAILED (H.264) MEDIA ENCODER 2018_error code5

Report · Jan 01, 2019

Adobe Media Encoder 2019 cc 13.0.2 (Build 39)

Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version)

OS: Window 10 Enterprise 54 bit (10.0, Build 17134), RAM: 16384MB RAM, GPU (Intel(R) UHD Graphics 620, 23.20.16.5044),

Are you using Mercury Playback Engine GPU Acceleration? Yes
Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)? Not at all
Does the problem only happen with your final output, with previews, or both? While proceeding the encoding
Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it? (Please refer to the crash long below)

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- Encoding time: 00:03:01

01/02/2019 01:25:23 PM : Encoding failed

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Export error
Error compiling movie.

Export error

Failed to completing rendering.

Recording on file: \\?\C:\Users\user\Documents\THE K2_ep5 ME.mp4

Recording File Type: H264

Surround Timecode: 01;17;29;21

Component: ImporterH264. of type importer

Selector: 9

Error code: 5

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Report · Jan 09, 2019

Hi heidi_kim,

Sorry for your issue. I understand you are unable to export using Adobe Media Encoder. Please check this article: How to fix issues that cause errors when rendering or exporting

Let us know if it helps.

Thanks,

Shivangi