Whenever I export a video to a certain disk - a 480gb SSD - it gets 24 bytes in size and corrupted. This happens regardless of the folder I export. But when I do the rendering to another disk, I cut the file and paste it in this mentioned 480 SSD, it works normally. I have already cleaned the disk and I have already verified that there is no instability in the SSD, but I would like to know why this problem only occurs with this disk.
What operating system are you on and what format does the SSD disk have?
Windows 10 Pro
SSD Kingston SA400S37 // Sata 3 480GB - NTFS Format
I rendered directly through premiere and it worked. The file was normal when rendering to the 480 SSD through Premiere, the problem only occurs when rendering through Media Encoder.
I'm having the same issue.
Are you using the same config? Win + NTFS drive?
I just tested AME export to USB NTFS drive which worked fine. Can you add more specifics: what is the source format and preset used?
Preset: H264, mp4, 30fps, 12 bitrate, 1920x1080, ACC audio 48000hz 320kbps.
But I already tested it with a quicktime preset and the error persists.
I recently tested render by premiere again, and the file corrupted the same way, it only worked a few times, as mentioned in the answer above.
It might be worth trying to re-format the drive using Windows standard tools to see if the issue goes away. We have seen some issues with non-Windows tooling in the past. I am still trying to find out more…
Do you recommend formatting NTFS or changing disk format?
We did not see many issues with NTFS. Windows users usually would recommend using ExFAT.
I'm having the same issue.
Are you also using an NTFS drive on Windows?
Having the same issue.
But the project that I started earlier works fine, but project that I started today have this issues.
Did you try another disk as a target to see if it is really about the drive? And also: which media and presets did you use? Maybe this is somehow formats related.
Yes, I tried another disk. It is not about the drive. Problem is in Media encoder or in After effects. I think that this issue started with last AE update.
I used H.264 with many presets. Always the same result.
It's not a problem in AE, it also happens with the premiere.
Having the same isusse
Please check out the following article for more details and workarounds: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...
Feel free to reach out if there are any other questions.
It is important to add that in Brazilian Portuguese we also have accents and letters like cedilla that can cause this same error. Thanks for now, I solved the problem by exporting to the root folder of another disk (ex. F:\file.mp4)