file exports with video but no audio?

[jenniferp17957363]

i've made an animation with sound, and i've gotten it into the encoder. it exports with the video, but no audio.
I don't know how to fix this.

[imeilfx]

You have to give us some more information to make any guess what is happening:
- is that just video file that you cnoverting or that is export from AE/PPro
- if that is just conversion - tell us from what format/codec to what format/codec
- if that is composition from AE: what format/codec is your video footage, is your audio file is mp3 (or other compressed ones) or wave?
- what preset - if any - you are using for export  in AME
- are you sure that you have audio export checked on

- are you sure that your video player have volume turned on

[jenniferp17957363]

is there a way to change the source?
I don't use the encoder often so i'm not very familiar with it

[imeilfx]

Ok. So you are not actually exporting something from Pr or AE using AME but just converting one movie clip into another (that what I see on your screenshot) and as we can see - your source video has no audio track.
So:
a) there is no way to hear audio from output video converted by AME if source video that you provided for convertion has no audio track
b) yes there is a way to change the source - just change source without audio track to source with audio track (use anioother clip/video file that have audio track)

To be more specific:

1. check if your source video (RECOVER_Untitled-1_20194662150.mov have any audio - just try to playback it in any player and check if you hear any audio

- if you can't hear - there is nothing that you can do - you just have a video without audio

- if you can hear sound in any other media player but AME say that there is no audio track - then we can try to figure out why AME can't read your audio track correctly

[default3swxh8cpdzse]

Hey!

I had the same problem here, and i can figure out where is the question. 

In my case i needed to have all files in the same folder, i just copied and pasted the song file on main After Effects folder that i was using.

So create a folder and put all links including images, vídeos, audios... in the same place, i didn't tested creating sub-folders to better organization but must work.

Adobe Media Enconder could read all links on my after, and works for me.