incompatible video codec found in the preset

[Keith_Smooth]

Hello, First post so apologies if I am in the wrong section.

I am trying to export a sequence from premier pro through the media encoder.

for my project I am required to produce a 720p, 25fps h.264 .mov  however when selecting the format "Quicktime"  there is no drop down in the codec options to allow for H.264 compression.

Under format I have attempted selecting a preset that matches the above settings but I receive the error message

"incompatible video codec found in the preset"

I am using a new laptop (around 2 weeks old) on the windows 7 os

Thanks for your help!

[Peru Bob]

Which version of AME?

[Keith_Smooth]

I am using the most recent update for all the cc programs I have installed. seems like I am maybe missing the codec for h.264 but I am by no means an expert.

[Kevin-Monahan]

Hi Keith,

Sign out of CC, restart Premiere Pro, then sign back in to CC.

Thanks,
Kevin

[MMeguro]

Do you have QuickTime Player installed on your machine?  If not, please install it from Apple - QuickTime - Download and watch videos, movies, and shows.

[pravinr28468085]

Please download and install QuickTime Player and it will solve the problem.

you can download it from the link below.

Download QuickTime - free - latest version

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