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Marcial Reiley
Marcial Reiley
Inspiring
November 20, 2016
Answered

Just upgraded to build 11.0.0.131, Media Encoder crashes

  • November 20, 2016
  • 1 reply
  • 1266 views

OS 10.11.6

I just upgraded to latest version of Media Encoder, cued video from Premiere Pro but about two minutes into Media Encoder render I keep getting a crash error.

Rendering H.264 Vimeo 1080p settings

    This topic has been closed for replies.
    Correct answer Marcial Reiley

    What works is to change render settings to software only.

    1 reply

    Marcial Reiley
    Marcial ReileyAuthor
    Inspiring
    November 20, 2016

    And when I render directly from Premiere Pro 2017 (1432) I get serious error crash message.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    November 24, 2016

    Hi Marcial,

    1. What is the Operating System?

    2. What is the selected Renderer in Premiere Pro & Media Encoder?

         In Premiere Pro, File > Project Settings > General > Renderer.

         In Media Encoder, Queue Panel, right bottom corner, Renderer

    Change the Renderer & try export again.

    3. If it is Windows machine,

         In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the Export

         In Media Encoder > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Media Encoder & Check the Export

    Please let us know the status.

    Thanks,

    Vidya Sagar.

    Marcial Reiley
    Marcial ReileyAuthorCorrect answer
    Inspiring
    November 24, 2016

    What works is to change render settings to software only.

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