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Media Encoder 2023 crashes on splash screen - windows 11

New Here ,
Dec 28, 2022 Dec 28, 2022

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The software displays a splash screen, then a blank white message pops up, and then closes immediately. I don't know if the error log which mentions an invalid window handle is relevant, but it occours every time I try and open ME. Nview is the desktop manager I have disabled but to no avail. Please could anyone help? Screenshot 2022-12-28 100140.png

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Crash , Error or problem

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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023

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I am very sorry for your experience. Can you add a comment to the crash so that we can retrieve all info from the crash logs?

Do you have any plugions installed?

 

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hi daryng14754737,

 

Welcome to the community and sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM)? Also, what's the last loading module on the splash screen?

LLM Ame.png

Let us know, we're here to help.

 

Thanks,

Nishu

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