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daryng14754737
Participant
December 28, 2022
Question

Media Encoder 2023 crashes on splash screen - windows 11

  • December 28, 2022
  • 2 replies
  • 453 views

The software displays a splash screen, then a blank white message pops up, and then closes immediately. I don't know if the error log which mentions an invalid window handle is relevant, but it occours every time I try and open ME. Nview is the desktop manager I have disabled but to no avail. Please could anyone help? 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
January 4, 2023

Hi daryng14754737,

 

Welcome to the community and sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM)? Also, what's the last loading module on the splash screen?

Let us know, we're here to help.

 

Thanks,

Nishu

E
Adobe Employee
eckiAMETeam
Adobe Employee
January 3, 2023

I am very sorry for your experience. Can you add a comment to the crash so that we can retrieve all info from the crash logs?

Do you have any plugions installed?

 

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