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Effectsfreak
Effectsfreak
Participant
June 25, 2022
Question

Media Encoder/After Effects crash when using "save as".

  • June 25, 2022
  • 1 reply
  • 263 views

More or less what the title says. When I go to rename/repath my files in the "save as" window, upon hitting "save", both programs lock up and ultimately have to be forcibly quit. This doesn't occur if I cancel out of the window instead, or when altering the export settings...*only* in the "save as" panel.

 

Latest update, Media Encoder 22.5 (Build 57) and After Effects 22.5 (Build 53).

This topic has been closed for replies.

1 reply

Joost van der Hoeven
Community Expert
Joost van der HoevenCommunity Expert
Community Expert
June 27, 2022

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM? Thanks. Also a screen grab of your issue will be helpful.

FAQ: What information should I provide when asking a question on this forum?
https://community.adobe.com/t5/after-effects-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/m-p/3928960#M3238

Effectsfreak
EffectsfreakAuthor
Participant
July 1, 2022

Sorry for the late reply.

Windows 10 21H2
Intel i7-8700k 
64GB RAM

RTX 3080 Ti (12GB RAM)

Media Encoder/After Effects crashes *every* time I access this panel and click "save". No crash with cancel or other panels in the software.

 

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