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Lisa5DF5
Participant
June 26, 2021
Answered

Media Encoder and other Apps

  • June 26, 2021
  • 1 reply
  • 594 views

Hi Folks,

I don't know what's going on with Adobe apps.  I can't get Media Encoder to render.  I have nothing but issues with most of the apps loading.  I did everything to fix the issues even uninstalling the updates and going back to an earlier version, CC Cleaner, EVERYTHING!  I  have plenty of RAM.  I am on a new IMac.

 

Does anyone know what the issue is?

This topic has been closed for replies.
Correct answer Lisa5DF5

Hi,  The Dynamic Link Server was defective.  I had to get a technical support person to remotely access my computer and fix the issues.  Honestly, I love Adobe products but there seems to be alot of issues with downloading the upgrades.  Thanks for getting back to me.  Everything is working now.  

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 1, 2021

Hi there,

We're sorry for the experience. We'd like to get more info to troubleshoot the issue.

Could you share mor details about what's going on?

What are your system info(OS version, RAM, GPU, etc)?

Let us know. We're here to help.

Regards,

Shivangi

L
Lisa5DF5AuthorCorrect answer
Participant
July 6, 2021

Hi,  The Dynamic Link Server was defective.  I had to get a technical support person to remotely access my computer and fix the issues.  Honestly, I love Adobe products but there seems to be alot of issues with downloading the upgrades.  Thanks for getting back to me.  Everything is working now.  

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 6, 2021

Ohh! Thanks for keeping us updated. Give us a shout if you get any other issues.

 

Best,

Shivangi

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