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P
P Fleming
Known Participant
August 7, 2017
Answered

Media Encoder App Updates

  • August 7, 2017
  • 1 reply
  • 1033 views

Hello

I once used the free trial for Media Encoder quite a while ago and have not used it since the trial period ended but, I keep getting update notifications for it.

Is there a way to stop getting these update requests or, has Media Encoder now been included with the Photoshop/Lightroom $9.99/mo plan?

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Hi P Fleming,

    I am sorry about this delay. I checked all the details and I can see that you contacted us (Chat Support) twice on 7th August & 15th August. In your interaction of 7th August, our support agents informed you that Media Encoder is not a part of the Photography Plan.

    There must be some confusion in the other interaction where our support agents told you that Adobe Media Encoder is a free application.

    However, Adobe Media Encoder is not a part of Photography plan and it is also not available as a single app.

    It is free with the Adobe Premiere Pro single app, Adobe After Effects single app & Creative Cloud subscription.

    If you don't want it, you can simply uninstall it from your machine.

    Let me know if you still have any confusion or any other query.

    Thanks,

    Kulpreet Singh

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    August 8, 2017

    Hi P Fleming,

    I once used the free trial for Media Encoder quite a while ago and have not used it since the trial period ended but, I keep getting update notifications for it.

    Please use Adobe Cleaner tool to remove the remaining traces of  Adobe Media Encoder installation.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Is there a way to stop getting these update requests or, has Media Encoder now been included with the Photoshop/Lightroom $9.99/mo plan?

    No, it is not.

    Thanks,

    Kulpreet Singh

    P
    P FlemingAuthor
    Known Participant
    August 10, 2017

    Hello

    Your answer to my question regarding Media Encoder being included with the $9.99/mo plan, is the exact opposite of what two different Adobe reps (from the Adobe website) told me during an online chat I had with them Monday of this week.

    I have a transcript of the complete online chat.

    Both of them told me that Media Encoder is a free app with the $9.99/mo photography plan that I have.

    I told them specifically what plan I have and that something must've have changed since I first started the plan a couple of years ago because there would've been an added cost to my monthly subscription if I continued to use Media Encoder after the free trial time expired.

    Can you please confirm who is right.

    kulpreet singh
    kulpreet singhCorrect answer
    Inspiring
    August 22, 2017

    Hi P Fleming,

    I am sorry about this delay. I checked all the details and I can see that you contacted us (Chat Support) twice on 7th August & 15th August. In your interaction of 7th August, our support agents informed you that Media Encoder is not a part of the Photography Plan.

    There must be some confusion in the other interaction where our support agents told you that Adobe Media Encoder is a free application.

    However, Adobe Media Encoder is not a part of Photography plan and it is also not available as a single app.

    It is free with the Adobe Premiere Pro single app, Adobe After Effects single app & Creative Cloud subscription.

    If you don't want it, you can simply uninstall it from your machine.

    Let me know if you still have any confusion or any other query.

    Thanks,

    Kulpreet Singh

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