Media Encoder CC 2020 won't open in macOS

Report · Dec 18, 2019

I tried to open Media Encoder 2020 but a message came up, "Adobe Media Encoder has encountered an unexpected error and cannot continue."

I'm using MacBook Pro & macOS Catalina v 10.15.2 (i just updated). Help!

Title edited by Mod

Report · Dec 05, 2020

Thank you. I did update my computer and all my adobe creative cloud apps. That is when the issue arose. I ended up deleting the latest Media Encoder and installed a previous version and now it is working again.

Report · Dec 08, 2020

Can confirm! Mine finally works now too with the latest update.

Report · Mar 29, 2021

Got the 2021 version and it's crashing again 😒

Report · Sep 16, 2020

I'm on MacBook Pro with Mojave v10.14.6 and experienced AME not opening. I tried all the solutions listed but still didn't open soooo... I uninstalled AME newest version and installed the previous version. Restarted my computer and AME and After Effects both opened. I wouldn't recommend updating AME until this bug is fixed.

Report · Dec 03, 2020

We worked with Enterprise support. We were having this issue with AME and Premiere. They examined a log that showed "VTwin" was crashing. We figured we had an issue with our CoreMelt plugins, but we had the latest installer from them.

We resolved the issue, by uninstalling the CoreMelt plugins… then re-installing AME (and Premiere.)

After seeing them launch, we re-installed CoreMelt (we have the Everything Bundle) and checked again… launching fine now.

I hope the little dance wont be necessary in the future, but at least we have our apps launching again.

Report · Mar 29, 2021

I contacted support today, and this was my problem too and probably has been the whole time. All is well!

Report · Jan 04, 2021

Yup, exactly the same problem. I have several videos to export this week and bascially unable to do so. I removed ME and reinstalled and now it just says it encountered a problem and can't open. Adobe why is it that with each update your software gets more buggy?

Report · Jan 05, 2021

What surprise me is that I posted this on December 18, 2019 that was almost 13 montsh ago. Yet the issue has not been solved. 13 months ! And people kept complaining that the Media Encoder is still NOT working. That's mind boggling!

Report · Feb 19, 2021

Not sure if I've seen it anywhere on here but I have just had issues with AME 2020 crashing on startup after the latest update. I searched in vain but found a thread where someone had similar issues years ago and suggested the classic - hold shift whilst launching to clear cache - and it seems to have worked for me!?

I'm on an IMac late 2014 running Big Sur OS.

Report · Feb 23, 2021

Thanks – holding down shift worked for me too!

Report · Feb 24, 2021

SOLVED I cant believe it after 7 months I solved it. Guys please have a look for your "Premiere Pro" and your "MediaCore" folder. Libary/Application Support/Adobe/

try old to name name differently like "Premiere Pro_OLD

start the app again and it will create a new one. For i dont know what stupid reason it worked for me for Media Encoder and Premiere Pro. Its such a shame that the support never tried this one. After 2 calls and so many emails

Report · Sep 08, 2021

Thanks! this method helped me!

Report · Mar 24, 2021

same problem here

MacBook air m1 with big Sur

already pressed shift and changed the folder name

still doesn't work

never annoying like that

how should I explain that my tutor will believe I haven't completed the assessment all because I cant use AME?

Report · Sep 22, 2021

I had the same problem - but solved

uninstal Media Encoder - Herstart Computer - Instal and update Media Encoder = Working!

Adobe Community

Media Encoder CC 2020 won't open in macOS