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황작가
황작가
New Participant
October 19, 2017
Question

Media Encoder CC is not found in Creative Clouad Desktop App

  • October 19, 2017
  • 1 reply
  • 1655 views

After OS(64bit, windows10) reinstall, I installed premiere pro cc(64bit) and other Adobe Apps.

But, I can,t install Media Encoder, because Media Encoder CC is not found in Creative Clouad Desktop App.

So, I am very inconvenient because I can not use the media encoder every time I export the footage I work on.

Please, help me.

    This topic has been closed for replies.

    1 reply

    M
    Adobe Employee
    MMeguro
    Adobe Employee
    October 19, 2017

    Not sure why Media Encoder is not listed in Creative Cloud Desktop App.  It should be listed close to the bottom of the list.

    Could you try refreshing the list of apps with the "Checking for App Updates" option?

    If you still don't see Media Encoder listed here, could you try logging into Adobe.com website, go to Adobe Media Encoder CC product page​ and click "Download" at the top of the page.  Does it install Media Encoder?

    Vidya Sagar
    Community Manager
    Vidya SagarCommunity Manager
    Community Manager
    October 20, 2017

    HI 황작가,

    If issue persists even after following the steps recommended by MMeguro. Please try the steps in this article Available updates not listed for Adobe Creative Cloud applications

    Thanks,

    Vidya

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