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Media Encoder Crashes When A video is exported to it from After Effects or Premiere

Explorer ,
Jun 26, 2019 Jun 26, 2019

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Hello. I have the latest AE, Premiere, and Media Encoder

If I try to queue anything to Media Encoder, the program crashes.

What is the problem?

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Adobe Employee ,
Jun 27, 2019 Jun 27, 2019

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Hi there,

I understand your concern. Adobe Media Encoder's stability is dependent on various reasons like the system's hardware, process/task running during the render process, etc.

  • Does the application crashes while rendering or while the dynamic link manager is running to queue the projects inside AME
  • Do you get any error or notification when the application crashes?
  • Please share your system details(OS, RAM, GPU, etc)

We're here to help.

Thanks,

Shivangi

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