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Media Encoder doesn't start rendering or stuck at "Reading XMP" - Direct export also fails.

Explorer ,
Jan 20, 2020 Jan 20, 2020

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Win 10 Pro

PPRO 14.0.1 build 71

AE 17.0.2 build 26

AME 14.0.1 build 70

 

When I export from PPRO via AME, AME starts. When I click the green play button to start rendering nothing happens. Sometimes it keeps saying Reading XMP and displaying the blue but it doesn't start rendering.

 

Reinstall of AME did not work. Checking/unchecking import PPRO sequences natively in AME did not work. Direct export from PPRO doesn't work also. I used self created (in AE) .mogrt file. Is that the problem?

 

HELP please, have some clients waiting!

Thanks,

Levi

TOPICS
Dynamic link , Error or problem , Export or render

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New Here ,
Jan 20, 2020 Jan 20, 2020

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I'm having the same problem. Queued from Premiere Pro CC 14.0 to Media Encoder 14.01... Just realized they aren't on the same version, so updating Premiere Pro to see if that makes a difference. 

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New Here ,
Jan 20, 2020 Jan 20, 2020

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I had the same issue. I used Premiere 14.01 and Media Encoder 14.01.

 

After downgrading Media Encoder back to 14.00 the rendering started without issues.

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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After downgrading PPro, AE and AME rendering works again.

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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I had the same issue and doing what this article says fixed it for me:

https://community.adobe.com/t5/premiere-pro/how-to-solve-encoding-export-stuck-at-0-with-premiere-pr...

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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Hello, hello Adobe, hello hello Adobe Premiere Team,

 

where can i sent my bill? I have ha bill for you, where can i sent it in?

 

So Problem i update 14.0 to 14.0.1, my coworker put in 4 hour for trying to render, i loos on my self 2 hours.

The renderer in Premiere and Encoder dosn't work on Mac either Windows.

Reimport ... doesn't help... read all, try everything - no solution, no anouncment from adobe! Very sad.

 

I think this politic get you closer and closer to the point where you loose more and more customer.

 

Now we have a open bill for you, around 600€.

Should we play the same game - give you money without a value???

Maybe you can give us a free year?

 

Thanks for reading.

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Community Expert ,
Jan 23, 2020 Jan 23, 2020

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Have you tried the workaround/fix in the link given by AustinC-FFC?

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New Here ,
Jan 24, 2020 Jan 24, 2020

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This seemed to fix this (current) problem for me too. Geez Adobe is hard work... 

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Community Beginner ,
May 01, 2020 May 01, 2020

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Just makes this Video,

 

maybe some hints for 

Adobe: https://youtu.be/Qd9fBCGzTW0

 

I don't wanna chance the program, but the pressure rises to be honest.

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New Here ,
Apr 30, 2020 Apr 30, 2020

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Same issue for me on 14.0.1. Adobe's fix with markers didn't work as project had no markers to clear but down grading to 14.0.4 did work. Think I'll stay on this version for a while...

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Explorer ,
Jun 24, 2020 Jun 24, 2020

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Looks Like ME 2020 build 14.3 is up to the same nonsense. I had no markers in my project, had AE comps in the sequence as usual and it hung on reading XMP. I had to uninstall 14.3 and reinstall ver 14.2 build 45  -Seriously we go round and round with the same rubbish with Adobe on every release, This was meant to have been solved 3 versions ago. Wasted an hour trying to get my prohject to render... and we pay a fortune for this license!

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Contributor ,
Sep 01, 2020 Sep 01, 2020

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After reading this thread and wasting my morning with the same problem.  I am now looking to canceling my adobe subscription.  U guys r doing a terrible job in so many ways.  The more money you get the worse you do.  This problem has existed way too long!   Goodbye Adobe!

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Still having this issue and even deleting all the frkn markers didn't solve it!

 

The only way I could render, is by rendering it inside of premiere.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Over one Year later, same problem? Adobe Software is develope so stupid in many things. I cant understand.

The community helps you, but nobody listens, nobody fixes known problems.
I had to work with the latest 2020 version through my employer. The latest build of ME. I have no markers in the project. I just want to create a TIF sequence and send it from AE to ME and wait... and wait... the XMP is read. For 30 minutes !!! Only then it starts to render. WTF! I have completely disabled metadata in the ME setting. It is useless, it still does not ignore them. So why does he read the metadata of the whole composition? He does that even if i "only" want to get into the export setting. i wait 30 Minutes to come into the settings. ridiculous!

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New Here ,
Aug 06, 2021 Aug 06, 2021

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I've tried everything including reseting the app and deleting the folder from %appdata%.
What works for me in the end is:
1) Close your AE and ME
2) Task Manager > End EVERY adobe process, if you see AE's process, end it!

This also include Creative Cloud Helper & anything to do with adobe.
3) Restart again your AE and it should works again.

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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I think the most of this Problem is solved with the news Version.

Also very clever to decline Update as a Beta - so everybody knows if you gona run into problems.

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Tried this, and it did help on the "Reading XMP"/"Connecting to dynamic link server" but now the projects just freeze a few seconds into rendering -_-

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Finally got a solutions to this, and thought I should share it.

I got in hold of Adobe Support and a legend called Prashant went into After Effects > Preferences > Memory & Performance > Disabled "Multi-Frame Rendering".

Then opened Activity Monitor and closed "aerendercore" and restarted the MacBook.

 

After that, everything was back to normal and worked perfectly.

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New Here ,
Nov 05, 2021 Nov 05, 2021

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This worked for me! 

Thank you so much for taking the time to share this valuable information.

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New Here ,
Apr 13, 2022 Apr 13, 2022

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Thank you! This saved me

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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I had this issue.  I found a fix.  First open media encoder preferences and check the box that says import premiere sequences natively.

Then close media encoder.  Then send your clips to media encoder from premiere and media encoder will open automatically and it will work.  If media encoder is already open when you send it over from Premiere it wouldn't work for me.  Media encoder had to be closed first.  Weird bug.  Tried it in the latest version too of Media Encoder and it still had this issue.

 

 

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Adobe Employee ,
May 10, 2023 May 10, 2023

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Sounds weird, indeed. On which system do you run AME?

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Explorer ,
May 10, 2023 May 10, 2023

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LATEST

Whatever the newest was at the time I posted that.

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